At 11:42am this morning, the Contact Center application CIC v4, used by multiple service desks to answer and log phone calls, became unavailable due to a brief network issue. Service was restored by 11:44am. HUIT continues working with the vendor to ensure root cause is identified and service remains stable.
Posted 3 months ago. Aug 01, 2017 - 16:55 EDT
This incident affected: Telecommunication Systems.