HUIT Service Status Dashboard

All Systems Operational
Email Services Operational
Office 365 Email & Calendar   ? Operational
Google Apps Gmail   ? Operational
Collaboration & Sharing Services Operational
Sharepoint   Operational
Google Apps Calendar   Operational
Google Apps Drive   Operational
CA Shared Drives   ? Operational
FAS Shared Drives   ? Operational
Microsoft OneDrive   Operational
Network Services   ? Operational
HarvardKey & Duo Operational
HarvardKey   Operational
Duo Security Core Authentication Service   Operational
Duo Security Push Delivery   Operational
Duo Security Phone Call Delivery   Operational
Duo Security SMS Message Delivery   Operational
Identity & Access Management Services   ? Operational
Teaching & Learning Platforms Operational
Canvas   ? Operational
Harvard Wiki   ? Operational
Qualtrics   ? Operational
Other Teaching & Learning Platforms   ? Operational
Enterprise Student Systems (ESS)   ? Operational
Financial Applications   Operational
Library Technology Systems   Operational
HR Applications   ? Operational
Data Warehouse Applications   ? Operational
Sponsored Research Applications   ? Operational
Service Management Applications   Operational
Alumni Affairs Applications   ? Operational
Campus Services Applications   Operational
FAS Admin Applications   ? Operational
Data Center Services   ? Operational
Harvard Web Publishing Platform   ? Operational
Telecommunication Systems   ? Operational
Other Services   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 19, 2018

No incidents reported today.

Jan 18, 2018

No incidents reported.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018
Completed - The scheduled maintenance has been completed.
Jan 13, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 09:00 EST
Scheduled - On Saturday, January 13th HUIT will administer essential software patches to upgrade a core firewall (Cloud Shield). IT Services and applications using Cloud Shield VPC, such as Oracle Financials and PeopleSoft, may experience intermittent network outages during this window: January 13th 9:00 AM - 2:00 PM.
To prevent any disruption of services, Oracle EBS Financial systems including Accounts Payable, Accounts Payable Adjustment Form for Assets, Accounts Receivable, Bottomline, CAPS, Cash Management (CMRA), Chart Security Maintenance Application (CSMA), CoA Validator, Collections, FedEx, General Ledger, GL Validator, Harvard Oracle Assets, HCOM, iProcurement, iReceivables, PCard, Vendor Request, Web ADI, and Web Reimbursement, will be taken offline during this time
Jan 3, 15:46 EST
Completed - The scheduled maintenance has been completed.
Jan 13, 13:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 10:01 EST
Scheduled - On Saturday, January 13th HUIT will administer essential software patches to upgrade a core firewall (Cloud Shield). IT Services and applications using Cloud Shield VPC may experience intermittent network outages during this window: January 13th 10:00 AM - 1:00 PM.
Dec 21, 09:12 EST
Jan 12, 2018

No incidents reported.

Jan 11, 2018
Resolved - The custom theme issue has now been resolved. Users may need to refresh the page to see changes.
Jan 11, 16:26 EST
Update - Certain sites with custom themes are still affected. The development team identified the root cause last evening and is currently QA'ing code to remediate the issue. We will continue to provide updates as the work progresses.
Jan 11, 12:17 EST
Identified - OpenScholar websites that have custom themes applied are not displaying them, the OpenScholar team is currently working on resolving this issue and plan to release a fix on Thursday 1/11.
Jan 10, 17:32 EST
Jan 10, 2018
Completed - The work has been completed, Administrative users can now update their websites. For site owners with custom themes, we'll be posting a separate status message.

If you need to report an issue with an OpenScholar website, please submit a ticket. https://harvard.service-now.com/ithelp?id=submit_ticket&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9
Jan 10, 17:24 EST
Update - The work continues. Certain websites using custom themes are affected. Services were restarted, causing websites to be unavailable for a short period of time. Files and services are currently being restored, and we will continue to update you on progress.
Jan 10, 15:13 EST
Update - Infrastructure upgrades continue, and administrative access will be rolling out by late afternoon.
If you need to report an issue with an OpenScholar website behaving abnormally (people visiting your site are not seeing what they are supposed to see), please submit a ticket. https://harvard.service-now.com/ithelp?id=submit_ticket&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9
Jan 10, 12:57 EST
In progress - Work is beginning, and the websites are now in read only mode.
If you need to report an issue with an OpenScholar website behaving abnormally (people visiting your site are not seeing what they are supposed to see), please submit a ticket: https://harvard.service-now.com/ithelp?id=submit_ticket&sys_id=3f1dd0320a0a0b99000a53f7604a2ef9
Jan 10, 09:10 EST
Scheduled - OpenScholar will perform infrastructure improvements from Tuesday, January 9 at 10pm until noon Wednesday, January 10. Site editors and administrators will not be able to make updates or changes, or add new content to OpenScholar websites during this time as all sites will be in “read only” mode. This means that site visitors will be able to view your site, but you will not be able to log in.
Jan 3, 12:46 EST
Completed - The scheduled maintenance has been completed.
Jan 10, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 08:01 EST
Scheduled - Harvard Wiki will be undergoing maintenance between 8 and 10am, January 10th when it becomes one of the first platforms to integrate with Group Services. During this period, you will not be able to access your wikis.
Jan 3, 15:29 EST
Jan 9, 2018
Resolved - Harvard Key authentication issue is resolved.
Jan 9, 12:18 EST
Investigating - Users are experiencing issues authenticating using Harvard Key. HUIT is investigating
Jan 9, 10:09 EST
Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.

Jan 5, 2018

No incidents reported.