HUIT Service Status Dashboard

All Systems Operational

Canvas Operational

Email Services Operational

Office 365 Email & Calendar Operational

Google Apps Gmail Operational

my.harvard - Enterprise Student Systems (ESS) Operational

Network Services Operational

Zoom Operational

HarvardKey Operational

Duo Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Duo Security SMS Message Delivery Operational

Identity & Access Management Services Operational

Collaboration & Sharing Services Operational

Sharepoint Operational

Google Apps Calendar Operational

Google Apps Drive Operational

CA Shared Drives Operational

FAS Shared Drives Operational

Microsoft OneDrive Operational

Secure File Transfer Operational

Microsoft Teams Operational

DropBox Operational

Teaching & Learning Platforms Operational

Harvard Wiki Operational

Qualtrics Operational

Other Teaching & Learning Platforms Operational

Service Management Applications Operational

Harvard Web Publishing Platform Operational

Library Technology Systems Operational

Alma Operational

HOLLIS (Primo) Operational

DASH Operational

EzProxy Operational

ILLiad Operational

Leganto Operational

LibAnswers Operational

LibGuides Operational

HR Applications Operational

PeopleSoft Operational

Harvard Training Portal Operational

Harvard Careers Operational

Aurora HR Operational

Financial Applications Operational

Concur Operational

CPATH Operational

HUBS Operational

Oracle Financial Apps Operational

FieldGlass Operational

BUY-TO-PAY Powered by JAGGAER Operational

Sponsored Research Applications Operational

Alumni Affairs Applications Operational

Campus Services Applications Operational

FAS Admin Applications Operational

Telecommunication Systems Operational

Data Center Services Operational

Data Management Services Operational

HART Operational

QlikView Platform Operational

Financial Data Warehouse Operational

HR Data Warehouse Operational

Informatica Platform Operational

Collibra Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 14, 2022

No incidents reported today.

Aug 13, 2022

Harvard Phone Maintenance

Completed - The scheduled maintenance has been completed.
Aug 13, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 23:00 EDT

Scheduled - Harvard Phone will undergo maintenance from 11:00 pm August 12, 2022, through 7:00 am August 13, 2022.

Jabber softphone service will be impacted during the maintenance event. Jabber users will need to re-login multiple times during the upgrade. Calls made from Jabber may drop if the service is in use during the maintenance.
Aug 1, 16:29 EDT

Aug 12, 2022

HarvardKey self-service degradation

Resolved - IAM Engineers determined that a change this morning to clean-up unused DUO configurations included configurations that were unexpectedly still in use. The change has been reverted and the necessary configuration has been labeled appropriately and restored.
Aug 12, 10:43 EDT

Investigating - HUIT has received reports of issues accessing HarvardKey self-service - including HarvardKey Claim, Manage Your Account & Services, and Reset Password or Recover Login Name. The team is investigating and will provide an update when we have more information.
Aug 12, 10:02 EDT

Aug 11, 2022

HarvardKey - minor authentication impact to HUIT services

Resolved - As of 4:30PM, an update was deployed by HUIT IAM that addressed the Cisco Jabber login issue.

Community members with HUIT-managed machines experiencing issues with Kiteworks Plugin for Outlook can download and install the latest version from the Software Center. Instructions for installing applications from the Software Center can be found in the IT Help Portal. Installation requires Outlook to restart.
Link to knowledge article - https://harvard.service-now.com/ithelp?id=kb_article&sys_id=a5b5ff6adbbc0f40a752f1a51d9619d5

We are still investigating an issue that affects HUBS users who utilize the Smartview plugin for Microsoft Excel. An error message may appear prior to logging in. Clicking "Yes" on the message will continue to the HarvardKey authentication prompt.
Aug 11, 17:13 EDT

Update - HUIT IAM team is in the process of building out a parallel environment for testing and will partner with the HUBS team on testing once the environment is ready.

Cisco Jabber - Users experiencing issues should logout of the Jabber client, close the client, relaunch it and try signing in again. Sometimes these steps must be repeated 2-3 times, or the "Enter" key should be pressed once credentials are added in lieu of clicking the sign-in button.
Aug 11, 13:02 EDT

Investigating - Following the HarvardKey CAS upgrade this morning, the IAM team received reports of issues authenticating to some HarvardKey-protected applications that use unsupported versions of embedded Internet Explorer web browser.

Known impacted applications and workarounds:

Cisco Jabber - Users experiencing issues should logout of the Jabber client, close the client, relaunch it and try signing in again. Sometimes these steps must be repeated 2-3 times but authentication will eventually work.

Kiteworks Windows Outlook Plug-in: This plug-in is no longer supported by HUIT. Please use the web browser version of Kiteworks: https://filetransfer.harvard.edu

HUBS - Excel Smartview plugin: We are partnering with the HUBS team to troubleshoot
Aug 11, 11:03 EDT

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

New Wireless Device registration degraded

Resolved - HUIT has monitored for more than 24 hours to ensure that changes made to improve the new wireless registration issues we were experiencing have been resolved.
Aug 5, 13:08 EDT

Monitoring - HUIT has instituted a fix for the registration issues resulting in a black screen instead of the registration portal. We will continue to monitor the service as we investigate a full update to our wireless-device registration system.
Aug 4, 12:10 EDT

Investigating - HUIT is investigating cases where registering a new device to our wireless networks results in a blank screen instead of the registration portal.
Aug 3, 16:44 EDT

Aug 4, 2022

Acoustic login issues

Resolved - HUIT teams validated abilty to login was restored.
Aug 4, 19:12 EDT

Monitoring - Vendor has implemented a fix to allow logins to the Acoustic service. We will continue to monitor to ensure stability and resolve this incident once we have confirmation that issue is fully resolved.

https://status.goacoustic.com/
Aug 4, 16:32 EDT

Identified - HUIT is working with our vendor, Acoustic, to investigate login issues impacting the Acoustic mailing service.

From the Acoustic team:
"Our team has identified the cause of this incident and is now working diligently to resolve it."

For further information, please visit the Acoustic status page at https://status.goacoustic.com/
Aug 4, 15:18 EDT

Aug 3, 2022

Aug 2, 2022

Data Center Network Restoration for July 27th Major Incident

Completed - The scheduled maintenance has been completed.
Aug 2, 23:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 19:02 EDT

Scheduled - On Tuesday August 2nd, HUIT will implement a routing change per vendor best practices. This is expected to return our services to full high availability. No outage is expected to any HUIT Service as the result of this work.
Aug 2, 14:48 EDT

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.