HUIT Service Status Dashboard

All Systems Operational

Zoom Operational

Email Services Operational

Office 365 Email & Calendar Operational

Google Apps Gmail Operational

HarvardKey & Duo Operational

HarvardKey Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Duo Security SMS Message Delivery Operational

Identity & Access Management Services Operational

Collaboration & Sharing Services Operational

Sharepoint Operational

Google Apps Calendar Operational

Google Apps Drive Operational

CA Shared Drives Operational

FAS Shared Drives Operational

Microsoft OneDrive Operational

Secure File Transfer Operational

Microsoft Teams Operational

DropBox Operational

Teaching & Learning Platforms Operational

Canvas Operational

Harvard Wiki Operational

Qualtrics Operational

Other Teaching & Learning Platforms Operational

Enterprise Student Systems (ESS) Operational

Network Services Operational

Service Management Applications Operational

Harvard Web Publishing Platform Operational

Library Technology Systems Operational

Alma Operational

HOLLIS (Primo) Operational

DASH Operational

EzProxy Operational

ILLiad Operational

Leganto Operational

LibAnswers Operational

LibGuides Operational

HR Applications Operational

Financial Applications Operational

Concur Operational

CPATH Operational

HUBS Operational

Oracle Financial Apps Operational

FieldGlass Operational

BUY-TO-PAY Powered by JAGGAER Operational

Sponsored Research Applications Operational

Alumni Affairs Applications Operational

Campus Services Applications Operational

FAS Admin Applications Operational

Telecommunication Systems Operational

Data Center Services Operational

Data Management Services Operational

HART Operational

QlikView Platform Operational

Financial Data Warehouse Operational

HR Data Warehouse Operational

Informatica Platform Operational

Collibra Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Upcoming System Outage for BUY-TO-PAY Powered by JAGGAER Jul 17, 17:19 - Jul 19, 08:19 EDT

Upcoming System Outage for BUY-TO-PAY Powered by JAGGAER:

Supplier Portal, eProcurement/AP, Contract Management, & Sourcing will be unavailable to access from Friday, July 17, 2020, 9pm ET through Sunday, July 19, 2020, 12pm ET.
This outage is required for the Jaggaer 20.2 Release that will be promoted to the Production environment.
Posted on Jul 6, 17:20 EDT

Past Incidents

Jul 6, 2020

No incidents reported today.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

OpenScholar sites internal to Harvard are not loading

Resolved - This incident has been resolved.
Jul 1, 09:16 EDT

Update - We are continuing to investigate this issue.
Jul 1, 09:16 EDT

Investigating - The OpenScholar development team is investigating the issue.
Jul 1, 08:31 EDT

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

Network Outage Caused by Power Interruption

Resolved - All networking gear is back online as of 1:35pm and HUIT Network Services will continue to monitor the power conditions in Allston/Cambridge.
Jun 25, 13:46 EDT

Update - HUIT Network team were able to get onsite and bring Wexner back online around 1:00PM.
Networks team continue to monitor alerting for the affected locations; although another power drop was noted around 12:30PM which caused the network equipment/buildings to go offline for few minutes again. Most buildings have come back online again and the networks team are verifying if anything did not recover.
Jun 25, 13:37 EDT

Identified - As of now, Wexner is the only location that is still offline. HUIT Network Services continue to work on the issue, and monitor alerting for the affected locations.
Jun 25, 09:45 EDT

Investigating - A significant power dip on campus this morning resulted in about 8 buildings to be offline. Affected buildings:
1 Brattle
1727 Cambridge
3rd Floor CGIS NORTH and SOUTH
7 Sumner
Memorial Hall
Wexner
WJH
Jun 25, 09:10 EDT

Jun 24, 2020

Aurora Performance Issues

Resolved - Aurora services and application performance are stable and the system is back to normal.
Jun 24, 09:12 EDT

Monitoring - Aurora services and application performance appears to be stable and back to normal as of 3:05PM.
HUIT is monitoring the performance to ensure the issues were fully resolved. We plan to provide an update by 9:00AM tomorrow.
Jun 23, 15:40 EDT

Update - We are still seeing performance issues in Aurora HR, and we are continuing to investigate.
We apologize for the continued issues, we plan to provide an update by 4PM.
Jun 23, 14:10 EDT

Identified - HUIT is applying a database critical patch to resolve the issues.
Aurora HR and Aurora Reporting will be unenviable but expected to be restored around 2PM.
Jun 23, 13:20 EDT

Investigating - HUIT is investigating issues with the following applications:
Aurora HR
FROPS
Alseta
Aurora Reporting
Masthead
Jun 23, 12:43 EDT

Jun 23, 2020

Harvard Key Authentication is Degraded

Resolved - Harvard Key authentication services are back to normal as of 4:30PM and the issue is resolved.
Jun 23, 17:49 EDT

Investigating - HUIT is investigating Harvard Key authentication issues due to issues with Group Services.
Jun 23, 16:13 EDT

Jun 22, 2020

Concur System Issues

Resolved - Concur system services are back to normal.
Jun 22, 15:55 EDT

Investigating - Concur is currently reporting system outages. The incident is actively being investigated and status updates can be found here http://open.concur.com/#us
Jun 22, 15:13 EDT