HUIT Service Status Dashboard

All Systems Operational
Active Directory Operational
Active Directory [On-Prem] ? Operational
Azure Active Directory ? Operational
Adobe Operational
Adobe Creative Cloud ? Operational
Adobe Document Cloud ? Operational
Alumni Affairs Applications ? Operational
Canvas ? Operational
Campus Services Applications Operational
Collaboration & Sharing Services Operational
CA Shared Drives ? Operational
DropBox Operational
FAS Shared Drives ? Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Harvard Slack Grid ? Operational
Microsoft OneDrive Operational
Microsoft Teams Operational
Secure File Transfer ? Operational
Sharepoint Operational
Data Center Services ? Operational
Data Management Services ? Operational
Financial Data Warehouse Operational
HART ? Operational
HR Data Warehouse Operational
Informatica Platform Operational
QlikView Platform Operational
Duo Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Operational
Email Services Operational
Google Apps Gmail ? Operational
Office 365 Email & Calendar ? Operational
Proofpoint ? Operational
FAS Admin Applications Operational
Financial Applications Operational
BUY-TO-PAY Powered by JAGGAER ? Operational
Concur ? Operational
CPATH ? Operational
HUBS ? Operational
Oracle Financial Apps ? Operational
Harvard Web Publishing Platforms ? Operational
CampusPress ? Operational
OpenScholar ? Operational
HarvardKey Operational
HarvardKey Authentication Operational
HarvardKey Light Self-Service Operational
HarvardKey Self-Service Operational
HR Applications Operational
Aurora HR Operational
Harvard Careers Operational
Harvard Training Portal Operational
PeopleSoft Operational
Library Technology Systems Operational
Alma ? Operational
DASH ? Operational
EzProxy Operational
HOLLIS (Primo) ? Operational
ILLiad ? Operational
Leganto Operational
LibAnswers ? Operational
LibGuides ? Operational
my.harvard - Enterprise Student Systems (ESS) ? Operational
Network Services ? Operational
VPN ? Operational
Wired Networking ? Operational
Wireless Networking ? Operational
Research Administration & Compliance Systems Operational
Agreements-DUA ? Operational
Data Safety Operational
ESTR-IRB ? Operational
GMAS ? Operational
OAIR ? Operational
PI Dashboard Operational
Research Administration Portal Operational
Sponsored Research Applications ? Operational
Teaching & Learning Platforms Operational
Harvard Wiki ? Operational
Learning Experience Platform (LXP) ? Operational
Panopto ? Operational
Poll Everywhere ? Operational
Qualtrics ? Operational
Telecommunication Systems ? Operational
Utilities Operational
Electricity ? Operational
Water ? Operational
Other Utilitiies ? Operational
Zoom Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2024
Resolved - This incident has been resolved.
Feb 22, 17:00 EST
Identified - HarvardKey logins have been restored. We will continue to monitor to ensure stability before resolving this incident.
Feb 22, 15:57 EST
Investigating - We are investigating an issue impacting HarvardKey logins. Attempting to login to websites or applications behind HarvardKey yields a "504 Gateway Time-out" error.
Feb 22, 15:36 EST
Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 18:00 EST
Scheduled - Tonight (2/21), from 6:00 PM to 8:00 PM, the Kiteworks secure file transfer service will be unavailable due to scheduled maintenance.
Feb 21, 13:27 EST
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Resolved - Our vendor has restored Splunk search functionality.
Feb 16, 16:15 EST
Monitoring - Our vendor has deployed a fix to restore Splunk search functionality. We will continue to monitor and resolve this incident once we are confident in a return to normal operations.
Feb 16, 15:09 EST
Identified - Splunk instances are experiencing out-of-memory events, causing searches to fail or take longer to complete on multiple Indexers and search heads that may impact several Splunk cloud platform customers.

This issue is intermittent and rerunning the searches that fail after few minutes should resolve it.

Our vendor has identified the issue and is working to restore Splunk searches. We will provide updates as they become available.

Feb 16, 12:01 EST
Feb 15, 2024

No incidents reported.

Feb 14, 2024
Resolved - The issue impacting email delivery has been resolved by our vendor.
Feb 14, 16:41 EST
Monitoring - The issue impacting email delivery has been resolved by our vendor and email delivery is fully operational for all users.

Senders of emails to impacted users during the incident before 2 PM may receive a delayed bounce-back email from earlier attempts and should be asked resend messages if needed.

We will continue to monitor the email systems to ensure stability.

Feb 14, 14:58 EST
Update - We have identified the issue in our ProofPoint email firewall and are working with our vendor to resolve it. Internal Harvard email delivery at these schools continues to be unaffected. Messages from external senders will return a bounceback email stating that messages have failed to send.

We will continue to provide updates as they become available and apologize for the inconvenience.

Feb 14, 12:34 EST
Investigating - We have identified an issue with group membership in our Proofpoint email firewall. This issue will impact mail routing from external senders to some internal users in HSPH, SEAS, GSD, GSE, HDS, Radcliffe, and @ Harvard addresses. Internal Harvard email delivery at these schools is not impacted.

We have relaunched the job to populate group membership. As the job runs and users are re-added to the group service will be restored.

We will provide further updates when we have them and are working actively with Proofpoint.

Feb 14, 11:05 EST
Feb 13, 2024
Resolved - This incident has been resolved.
Feb 13, 13:39 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 12:37 EST
Update - The canvas systems are starting to come back online and be accessible. The HUIT team is assessing availability and stability.
Feb 13, 12:33 EST
Identified - The vendor has identified the issue and is in the process of implementing the fix.
Feb 13, 12:21 EST
Investigating - Users are reporting that they are unable to reach Canvas systems, the vendor has confirmed the issue and currently triaging the problem.
Feb 13, 12:06 EST
Feb 12, 2024
Completed - The scheduled maintenance has been completed.
Feb 12, 04:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 21:00 EST
Scheduled - From Sunday, February 11, 2024, at 9:00 PM to Monday, February 12, 2024, at 4:00 AM (7 hours), there will be no normal electric power available to Lavietes Pavilion, Blodgett Pool, and Newell Boathouse.

The purpose of this scheduled electrical outage is for a contractor to install new electrical equipment at Newell Boathouse.

Feb 7, 10:11 EST
Feb 11, 2024
Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.

Feb 8, 2024
Completed - The scheduled maintenance has been completed.
Feb 8, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 04:30 EST
Scheduled - From Thursday, February 8, 2024, at 4:30 AM to Thursday, February 8, 2024, at 7:00 AM, (2.5 hours), there will be no normal electric power available to the Carpenter Center.

The purpose of this scheduled electrical outage is to test emergency systems at the Carpenter Center.

Feb 7, 10:19 EST