HUIT Service Status Dashboard

All Systems Operational

Email Services Operational

Office 365 Email & Calendar Operational

Google Apps Gmail Operational

Collaboration & Sharing Services Operational

Sharepoint Operational

Google Apps Calendar Operational

Google Apps Drive Operational

CA Shared Drives Operational

FAS Shared Drives Operational

Microsoft OneDrive Operational

Secure File Transfer Operational

Network Services Operational

HarvardKey & Duo Operational

HarvardKey Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Duo Security SMS Message Delivery Operational

Identity & Access Management Services Operational

Teaching & Learning Platforms Operational

Canvas Operational

Harvard Wiki Operational

Qualtrics Operational

Other Teaching & Learning Platforms Operational

Enterprise Student Systems (ESS) Operational

Library Technology Systems Operational

HR Applications Operational

Sponsored Research Applications Operational

Service Management Applications Operational

Alumni Affairs Applications Operational

Campus Services Applications Operational

FAS Admin Applications Operational

Data Center Services Operational

Harvard Web Publishing Platform Operational

Telecommunication Systems Operational

Other Services Operational

Financial Applications Operational

Concur Operational

CPATH Operational

HUBS Operational

Oracle Financial Apps Operational

FieldGlass Operational

Data Management Services Operational

HART Operational

QlikView Platform Operational

Financial Data Warehouse Operational

HR Data Warehouse Operational

Informatica Platform Operational

Collibra Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 21, 2019

No incidents reported today.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

Planned Outage for Accellion Kiteworks Services

Completed - The scheduled maintenance has been completed.
Jan 17, 19:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 18:00 EST

Scheduled - In order to resolve some intermittent performance issues we are experiencing with HUIT’s Secure File Transfer Service, powered by Accellion Kiteworks, a patch will be installed on Thursday, January 17, 2019 between 6:00 PM and 7:00 PM. The root cause of these issues has been identified by the vendor and will be corrected by this patch. Impacts to users of the service:
• The Accellion Kiteworks service will be unavailable during the installation.
• There are no expected changes to the user interface.
Jan 10, 15:39 EST

MIDAS application is degraded.

Resolved - The issue was resolved and the root cause analysis is ongoing.
Jan 17, 14:02 EST

Investigating - The IAM Team is troubleshooting the issue right now. The application is putting a heavy load on the IAM Database which is affecting other services. MIDAS has been restarted, and analysis is underway to understand the root cause.
Jan 17, 13:12 EST

Jan 16, 2019

Harvard Key Login Issues

Resolved - The Harvard Key login issue is resolved. At the time some users registered their HarvardKey accounts, the HarvardKey system was experiencing a technical issue and did not save passwords correctly. Those users are being emailed to ask them to reset their HarvardKey passwords.
Jan 16, 15:19 EST

Investigating - Users who claimed their Harvard Key on Saturday 3pm onward are unable to login using their Harvard Key
Jan 16, 11:47 EST

Important Network Infrastructure Change Advisory

Completed - We are pleased to report that the major maintenance event was a success. Many thanks to all who worked on the project for your hard work to complete this task.
Jan 16, 06:44 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Jan 8, 15:37 EST

Scheduled - On Tuesday, January 15 from 8:00 PM - 8:00 AM, Wednesday, January 16, HUIT will make an important network infrastructure change as part of our journey to the Cloud and out of the 60 Oxford Street data center. We do not expect any service interruption, but wanted to alert you that maintenance will be underway. If you would like to track our progress via Slack, please join the public channel: jan15-status.
In the unlikely event that we encounter an issue, we have a backup plan in place and technical teams on standby, ready to restore connectivity.
Thank you very much in advance for your continued partnership as we take this important final step to fully transition to the Cloud.
Jan 2, 13:41 EST

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

Authentication Issues on Open Scholar Websites

Resolved - The open scholar sites authentication issue is resolved and services are back to normal.
Jan 10, 11:16 EST

Investigating - Users are receiving error messages when trying to login to open scholar hosted websites, this includes Admin access and HarvardKey protected sites/files. HUIT is investigating.
Jan 10, 10:25 EST

Jan 9, 2019

No incidents reported.

Jan 8, 2019

Application Acccess Issues after KeyAuthCAS Platform Upgrade

Resolved - Some users reported being unable to access a small set of applications after cutting over to the new HarvardKey Authentication service. The issue is now resolved.
Jan 8, 13:24 EST

Jan 7, 2019

my.harvard Monthly Maintenance

Completed - The scheduled maintenance has been completed.
Jan 7, 17:00 EST

Update - Users received a timeout message and/or a certificate error when attempting to access portal.my.harvard.edu and courses.my.harvard.edu earlier today. Users will be directed to a maintenance message, as is expected, for the duration of our scheduled maintenance window.
Jan 5, 14:46 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 17:01 EST

Scheduled - my.harvard undergoes mandatory system maintenance at a time determined by the vendor that hosts our servers. The maintenance period is quoted for 5:00 PM ET Friday - early Monday Morning, though most times, the system is available much sooner. See the full maintenance schedule at https://harvard.service-now.com/ithelp?id=kb_article&sys_id=094bff79db2d4708a914fff31d961911.
Dec 20, 12:45 EST