HUIT Service Status Dashboard

All Systems Operational
Email Services Operational
Office 365 Email & Calendar   ? Operational
Google Apps Gmail   ? Operational
Collaboration & Sharing Services Operational
Sharepoint   Operational
Google Apps Calendar   Operational
Google Apps Drive   Operational
CA Shared Drives   ? Operational
FAS Shared Drives   ? Operational
Microsoft OneDrive   Operational
Secure File Transfer   ? Operational
Network Services   ? Operational
HarvardKey & Duo Operational
HarvardKey   Operational
Duo Security Core Authentication Service   Operational
Duo Security Push Delivery   Operational
Duo Security Phone Call Delivery   Operational
Duo Security SMS Message Delivery   Operational
Identity & Access Management Services   ? Operational
Teaching & Learning Platforms Operational
Canvas   ? Operational
Harvard Wiki   ? Operational
Qualtrics   ? Operational
Other Teaching & Learning Platforms   ? Operational
Enterprise Student Systems (ESS)   ? Operational
Library Technology Systems   Operational
HR Applications   ? Operational
Sponsored Research Applications   ? Operational
Service Management Applications   Operational
Alumni Affairs Applications   ? Operational
Campus Services Applications   Operational
FAS Admin Applications   ? Operational
Data Center Services   ? Operational
Harvard Web Publishing Platform   ? Operational
Telecommunication Systems   ? Operational
Other Services   ? Operational
Financial Applications Operational
Concur   ? Operational
CPATH   ? Operational
HUBS   ? Operational
Oracle Financial Apps   Operational
FieldGlass   ? Operational
Data Management Services ? Operational
HART   ? Operational
QlikView Platform   Operational
Financial Data Warehouse   Operational
HR Data Warehouse   Operational
Informatica Platform   Operational
Collibra   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2019

No incidents reported today.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019
Completed - The scheduled maintenance has been completed.
Jan 17, 19:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 18:00 EST
Scheduled - In order to resolve some intermittent performance issues we are experiencing with HUIT’s Secure File Transfer Service, powered by Accellion Kiteworks, a patch will be installed on Thursday, January 17, 2019 between 6:00 PM and 7:00 PM. The root cause of these issues has been identified by the vendor and will be corrected by this patch. Impacts to users of the service:
• The Accellion Kiteworks service will be unavailable during the installation.
• There are no expected changes to the user interface.
Jan 10, 15:39 EST
Resolved - The issue was resolved and the root cause analysis is ongoing.
Jan 17, 14:02 EST
Investigating - The IAM Team is troubleshooting the issue right now. The application is putting a heavy load on the IAM Database which is affecting other services. MIDAS has been restarted, and analysis is underway to understand the root cause.
Jan 17, 13:12 EST
Jan 16, 2019
Resolved - The Harvard Key login issue is resolved. At the time some users registered their HarvardKey accounts, the HarvardKey system was experiencing a technical issue and did not save passwords correctly. Those users are being emailed to ask them to reset their HarvardKey passwords.
Jan 16, 15:19 EST
Investigating - Users who claimed their Harvard Key on Saturday 3pm onward are unable to login using their Harvard Key
Jan 16, 11:47 EST
Completed - We are pleased to report that the major maintenance event was a success. Many thanks to all who worked on the project for your hard work to complete this task.
Jan 16, 06:44 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 8, 15:37 EST
Scheduled - On Tuesday, January 15 from 8:00 PM - 8:00 AM, Wednesday, January 16, HUIT will make an important network infrastructure change as part of our journey to the Cloud and out of the 60 Oxford Street data center. We do not expect any service interruption, but wanted to alert you that maintenance will be underway. If you would like to track our progress via Slack, please join the public channel: jan15-status.
In the unlikely event that we encounter an issue, we have a backup plan in place and technical teams on standby, ready to restore connectivity.
Thank you very much in advance for your continued partnership as we take this important final step to fully transition to the Cloud.
Jan 2, 13:41 EST
Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
Resolved - The open scholar sites authentication issue is resolved and services are back to normal.
Jan 10, 11:16 EST
Investigating - Users are receiving error messages when trying to login to open scholar hosted websites, this includes Admin access and HarvardKey protected sites/files. HUIT is investigating.
Jan 10, 10:25 EST
Jan 9, 2019

No incidents reported.

Jan 8, 2019
Resolved - Some users reported being unable to access a small set of applications after cutting over to the new HarvardKey Authentication service. The issue is now resolved.
Jan 8, 13:24 EST
Jan 7, 2019
Completed - The scheduled maintenance has been completed.
Jan 7, 17:00 EST
Update - Users received a timeout message and/or a certificate error when attempting to access portal.my.harvard.edu and courses.my.harvard.edu earlier today. Users will be directed to a maintenance message, as is expected, for the duration of our scheduled maintenance window.
Jan 5, 14:46 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 17:01 EST
Scheduled - my.harvard undergoes mandatory system maintenance at a time determined by the vendor that hosts our servers. The maintenance period is quoted for 5:00 PM ET Friday - early Monday Morning, though most times, the system is available much sooner. See the full maintenance schedule at https://harvard.service-now.com/ithelp?id=kb_article&sys_id=094bff79db2d4708a914fff31d961911.
Dec 20, 12:45 EST