HUIT Service Status Dashboard

All Systems Operational

Alumni Affairs Applications Operational

Canvas Operational

Campus Services Applications Operational

Collaboration & Sharing Services Operational

Sharepoint Operational

Google Apps Calendar Operational

Google Apps Drive Operational

CA Shared Drives Operational

FAS Shared Drives Operational

Microsoft OneDrive Operational

Secure File Transfer Operational

Microsoft Teams Operational

DropBox Operational

Data Center Services Operational

Data Management Services Operational

HART Operational

QlikView Platform Operational

Financial Data Warehouse Operational

HR Data Warehouse Operational

Informatica Platform Operational

Collibra Operational

Duo Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Duo Security SMS Message Delivery Operational

Email Services Operational

Office 365 Email & Calendar Operational

Google Apps Gmail Operational

FAS Admin Applications Operational

Financial Applications Operational

Concur Operational

CPATH Operational

HUBS Operational

Oracle Financial Apps Operational

BUY-TO-PAY Powered by JAGGAER Operational

HarvardKey Operational

Harvard Web Publishing Platforms Operational

CampusPress Operational

OpenScholar Operational

HR Applications Operational

PeopleSoft Operational

Harvard Training Portal Operational

Harvard Careers Operational

Aurora HR Operational

Identity & Access Management Services Operational

Library Technology Systems Operational

Alma Operational

HOLLIS (Primo) Operational

DASH Operational

EzProxy Operational

ILLiad Operational

Leganto Operational

LibAnswers Operational

LibGuides Operational

my.harvard - Enterprise Student Systems (ESS) Operational

Network Services Operational

Service Management Applications Operational

Sponsored Research Applications Operational

Teaching & Learning Platforms Operational

Harvard Wiki Operational

Qualtrics Operational

Other Teaching & Learning Platforms Operational

Telecommunication Systems Operational

Zoom Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Harvard Phone Provisioning and End User Portal Mar 24, 2023 16:00-20:00 EDT

Maintenance Details: Disaster recovery failover testing for Kurmi (failover to secondary)

Impact Windows:
Friday, March 24th 4-8PM (impact in the beginning of the event)
• Administration Services Moratorium: Access to the Harvard Phone Account portal, Harvard Phone Kurmi Service Requests, and the Kurmi Administration and Sub-administration for voicemail password resets will be down for 30 minutes at the beginning of this event.

Please note that there will be no impact to desk phone service or jabber service. Jabber users will maintain the ability to access voicemail, manage forwarding, and single number reach via the application during the maintenance.
Posted on Mar 16, 2023 - 16:21 EDT

Harvard Training Portal Upgrade this weekend - March 24th, 2023 Mar 24, 2023 21:00 - Mar 25, 2023 12:00 EDT

Please be advised that the Harvard Training Portal will be down starting at 9:00 p.m. (EST) Friday, March 24th, 2023, in order to support the portal upgrade until Saturday, March 25th, 2023, at 12:00 pm. We apologize for the disruption. We hope to make this outage as short as possible.

Users and APIs will not be able to access the system during this period.
Posted on Mar 22, 2023 - 13:38 EDT

Harvard Phone Provisioning and End User Portal Mar 27, 2023 16:00-20:00 EDT

Disaster recovery failover testing for Kurmi (failback to primary)

Impact Windows:
Monday, March 27th 4-8PM (impact in the beginning of the event)
• Administration Services Moratorium: Access to the Harvard Phone Account portal, Harvard Phone Kurmi Service Requests, and the Kurmi Administration and Sub-administration for voicemail password resets will be down for 30 minutes at the beginning of this event.

Please note that there will be no impact to desk phone service or jabber service. Jabber users will maintain the ability to access voicemail, manage forwarding, and single number reach via the application during the maintenance.
Posted on Mar 16, 2023 - 16:19 EDT

Past Incidents

Mar 23, 2023

No incidents reported today.

Mar 22, 2023

Network is unavailable in North Precinct region

Resolved - Network access in the North Precinct has been restored
Mar 22, 17:44 EDT

Investigating - Harvard community members in the North Precinct have no internet access, no email or network printing. Most immediately this impacts Divinity, Center for Government and International Studies Complex, William James Hall and University Hall. HUIT is investigating.
Mar 22, 17:26 EDT

Critical vulnerability affecting Outlook on Windows

Resolved - This incident has been resolved.
Mar 22, 13:00 EDT

Update - HUIT has completed patching the HUIT-managed computers impacted by the Microsoft security vulnerability and will continue to monitor our environment for any threat activity.

All Outlook desktop app users on Windows computers that are not managed by HUIT should check and update your version of Outlook to ensure your computer is protected: https://harvard.service-now.com/ithelp?id=kb_article&sys_id=73d8abe247e52110971198e8536d43a5

This will be the last Status Alert on this topic.
Mar 21, 15:14 EDT

Update - HUIT is continuing to monitor our environment for any threat activity and continuing to inform impacted Outlook users about updating the Outlook desktop apps to patch a critical security vulnerability.

On Tuesday, March 21st at 2:00 AM EST, HUIT will automatically apply the update to HUIT-managed computers that have not been updated.
When the update is applied, Microsoft 365 apps will automatically close and then restart. If a computer is asleep when the update is applied, it will receive the update when it is active again.

For computers that are not managed by HUIT or to update your computer before the automatic update please check and update your version of Outlook, https://harvard.service-now.com/ithelp?id=kb_article&sys_id=73d8abe247e52110971198e8536d43a5.

The update should take approximately five minutes.
Mar 20, 16:41 EDT

Update - HUIT has taken steps to inform impacted Outlook users and deployed a patch issued by Microsoft. We’ll continue to monitor our environment for any threat activity over the weekend and work with Harvard community members to ensure their accounts and systems are protected.

All Outlook desktop app users on Windows computers should check and update your version of Outlook to ensure that your computer is up-to-date and protected by following the instructions provided in this knowledge article - https://harvard.service-now.com/ithelp?id=kb_article&sys_id=73d8abe247e52110971198e8536d43a5
Mar 17, 10:38 EDT

Monitoring - On Tuesday, March 14, Microsoft reported a critical vulnerability affecting the Outlook desktop app on Windows. This issue is not specific to Harvard but affects all Outlook users on Windows computers.

Microsoft has included a patch for the vulnerability in its March 14 release. All Outlook desktop app users on Windows computers should check and update your version of Outlook to ensure that your computer is up-to-date and protected by following the instructions provided in this knowledge article - https://harvard.service-now.com/ithelp?id=kb_article&sys_id=73d8abe247e52110971198e8536d43a5

This message will be updated or removed on 3/16.
Mar 16, 11:48 EDT

Mar 21, 2023

Mar 20, 2023

Mar 19, 2023

No incidents reported.

Mar 18, 2023

Electrical Power Outage Notice for the 6 Linden Street Studio (Adams House)

Completed - The scheduled maintenance has been completed.
Mar 18, 11:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 07:00 EDT

Scheduled - From Saturday, March 18, 2023 at 7:00 AM to Saturday, March 18, 2023 at 11:00 AM, there will be no normal electric power available to the 6 Linden Street Studio (Adam House).

The purpose of this scheduled electrical outage is for contractor to install new electrical equipment for the main electrical switchboard at the 6 Linden Street Studio (Adam House).
Mar 17, 09:19 EDT

Mar 17, 2023

Mar 16, 2023

Mar 15, 2023

HarvardPhone: One-way audio issue with internal calls

Resolved - The HUIT team confirmed the issue has been resolved.
Mar 15, 14:14 EDT

Investigating - There is currently a one-way audio issue that is affecting internal calls made from VoIP desk set phones. HUIT is aware of the issue and working to resolve the problem.
Mar 15, 10:44 EDT

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023

FoodPro Issue

Resolved - The issue impacting FoodPro has been resolved by HUIT and Campus Services in conjunction with the vendor.
Mar 9, 18:37 EST

Update - Troubleshooting efforts continue into the evening as we work alongside our vendor to restore access to the FoodPro application.

We sincerely apologize for the inconvenience and will provide updates as new information becomes available.
Mar 9, 17:10 EST

Update - HUIT and Campus Services are continuing to work alongside our vendor to investigate the issue impacting the FoodPro application.
Mar 9, 12:40 EST

Update - HUIT and Campus Services continue to investigate an issue that is affecting the FoodPro application. This issue currently impacts administrative functionality in FoodPro and the ability for students to view dining hall menus.
Mar 9, 08:42 EST

Investigating - There is currently an issue affecting the FoodPro application, which is used to view the dining hall menus. HUIT is aware of the issue and investigation is ongoing.
Mar 8, 19:04 EST