HUIT Service Status Dashboard

All Systems Operational
Alumni Affairs Applications ? Operational
Canvas ? Operational
Campus Services Applications Operational
Collaboration & Sharing Services Operational
Sharepoint Operational
Google Apps Calendar Operational
Google Apps Drive Operational
CA Shared Drives ? Operational
FAS Shared Drives ? Operational
Microsoft OneDrive Operational
Secure File Transfer ? Operational
Microsoft Teams Operational
DropBox Operational
Data Center Services ? Operational
Data Management Services ? Operational
HART ? Operational
QlikView Platform Operational
Financial Data Warehouse Operational
HR Data Warehouse Operational
Informatica Platform Operational
Collibra Operational
Duo Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Operational
Email Services Operational
Office 365 Email & Calendar ? Operational
Google Apps Gmail ? Operational
FAS Admin Applications Operational
Financial Applications Operational
Concur ? Operational
CPATH ? Operational
HUBS ? Operational
Oracle Financial Apps ? Operational
BUY-TO-PAY Powered by JAGGAER ? Operational
HarvardKey Operational
Harvard Web Publishing Platforms ? Operational
CampusPress ? Operational
OpenScholar ? Operational
HR Applications Operational
PeopleSoft Operational
Harvard Training Portal Operational
Harvard Careers Operational
Aurora HR Operational
Identity & Access Management Services ? Operational
Library Technology Systems Operational
Alma ? Operational
HOLLIS (Primo) ? Operational
DASH ? Operational
EzProxy Operational
ILLiad ? Operational
Leganto Operational
LibAnswers ? Operational
LibGuides ? Operational
my.harvard - Enterprise Student Systems (ESS) ? Operational
Network Services ? Operational
Service Management Applications Operational
Sponsored Research Applications ? Operational
Teaching & Learning Platforms Operational
Harvard Wiki ? Operational
Qualtrics ? Operational
Other Teaching & Learning Platforms ? Operational
Telecommunication Systems ? Operational
Zoom Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Details: Disaster recovery failover testing for Kurmi (failover to secondary)

Impact Windows:
Friday, March 24th 4-8PM (impact in the beginning of the event)
• Administration Services Moratorium: Access to the Harvard Phone Account portal, Harvard Phone Kurmi Service Requests, and the Kurmi Administration and Sub-administration for voicemail password resets will be down for 30 minutes at the beginning of this event.

Please note that there will be no impact to desk phone service or jabber service. Jabber users will maintain the ability to access voicemail, manage forwarding, and single number reach via the application during the maintenance.

Posted on Mar 16, 2023 - 16:21 EDT
Harvard Training Portal Upgrade this weekend - March 24th, 2023 Mar 24, 2023 21:00 - Mar 25, 2023 12:00 EDT
Please be advised that the Harvard Training Portal will be down starting at 9:00 p.m. (EST) Friday, March 24th, 2023, in order to support the portal upgrade until Saturday, March 25th, 2023, at 12:00 pm. We apologize for the disruption. We hope to make this outage as short as possible.

Users and APIs will not be able to access the system during this period.

Posted on Mar 22, 2023 - 13:38 EDT
Disaster recovery failover testing for Kurmi (failback to primary)

Impact Windows:
Monday, March 27th 4-8PM (impact in the beginning of the event)
• Administration Services Moratorium: Access to the Harvard Phone Account portal, Harvard Phone Kurmi Service Requests, and the Kurmi Administration and Sub-administration for voicemail password resets will be down for 30 minutes at the beginning of this event.

Please note that there will be no impact to desk phone service or jabber service. Jabber users will maintain the ability to access voicemail, manage forwarding, and single number reach via the application during the maintenance.

Posted on Mar 16, 2023 - 16:19 EDT
Past Incidents
Mar 23, 2023

No incidents reported today.

Mar 22, 2023
Resolved - Network access in the North Precinct has been restored
Mar 22, 17:44 EDT
Investigating - Harvard community members in the North Precinct have no internet access, no email or network printing. Most immediately this impacts Divinity, Center for Government and International Studies Complex, William James Hall and University Hall. HUIT is investigating.
Mar 22, 17:26 EDT
Resolved - This incident has been resolved.
Mar 22, 13:00 EDT
Update - HUIT has completed patching the HUIT-managed computers impacted by the Microsoft security vulnerability and will continue to monitor our environment for any threat activity.

All Outlook desktop app users on Windows computers that are not managed by HUIT should check and update your version of Outlook to ensure your computer is protected: https://harvard.service-now.com/ithelp?id=kb_article&sys_id=73d8abe247e52110971198e8536d43a5

This will be the last Status Alert on this topic.

Mar 21, 15:14 EDT
Update - HUIT is continuing to monitor our environment for any threat activity and continuing to inform impacted Outlook users about updating the Outlook desktop apps to patch a critical security vulnerability.

On Tuesday, March 21st at 2:00 AM EST, HUIT will automatically apply the update to HUIT-managed computers that have not been updated.
When the update is applied, Microsoft 365 apps will automatically close and then restart. If a computer is asleep when the update is applied, it will receive the update when it is active again.

For computers that are not managed by HUIT or to update your computer before the automatic update please check and update your version of Outlook, https://harvard.service-now.com/ithelp?id=kb_article&sys_id=73d8abe247e52110971198e8536d43a5.

The update should take approximately five minutes.

Mar 20, 16:41 EDT
Update - HUIT has taken steps to inform impacted Outlook users and deployed a patch issued by Microsoft. We’ll continue to monitor our environment for any threat activity over the weekend and work with Harvard community members to ensure their accounts and systems are protected.

All Outlook desktop app users on Windows computers should check and update your version of Outlook to ensure that your computer is up-to-date and protected by following the instructions provided in this knowledge article - https://harvard.service-now.com/ithelp?id=kb_article&sys_id=73d8abe247e52110971198e8536d43a5

Mar 17, 10:38 EDT
Monitoring - On Tuesday, March 14, Microsoft reported a critical vulnerability affecting the Outlook desktop app on Windows. This issue is not specific to Harvard but affects all Outlook users on Windows computers.

Microsoft has included a patch for the vulnerability in its March 14 release. All Outlook desktop app users on Windows computers should check and update your version of Outlook to ensure that your computer is up-to-date and protected by following the instructions provided in this knowledge article - https://harvard.service-now.com/ithelp?id=kb_article&sys_id=73d8abe247e52110971198e8536d43a5

This message will be updated or removed on 3/16.

Mar 16, 11:48 EDT
Mar 21, 2023
Mar 20, 2023
Mar 19, 2023

No incidents reported.

Mar 18, 2023
Completed - The scheduled maintenance has been completed.
Mar 18, 11:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 07:00 EDT
Scheduled - From Saturday, March 18, 2023 at 7:00 AM to Saturday, March 18, 2023 at 11:00 AM, there will be no normal electric power available to the 6 Linden Street Studio (Adam House).

The purpose of this scheduled electrical outage is for contractor to install new electrical equipment for the main electrical switchboard at the 6 Linden Street Studio (Adam House).

Mar 17, 09:19 EDT
Mar 17, 2023
Mar 16, 2023
Mar 15, 2023
Resolved - The HUIT team confirmed the issue has been resolved.
Mar 15, 14:14 EDT
Investigating - There is currently a one-way audio issue that is affecting internal calls made from VoIP desk set phones. HUIT is aware of the issue and working to resolve the problem.
Mar 15, 10:44 EDT
Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023
Resolved - The issue impacting FoodPro has been resolved by HUIT and Campus Services in conjunction with the vendor.
Mar 9, 18:37 EST
Update - Troubleshooting efforts continue into the evening as we work alongside our vendor to restore access to the FoodPro application.

We sincerely apologize for the inconvenience and will provide updates as new information becomes available.

Mar 9, 17:10 EST
Update - HUIT and Campus Services are continuing to work alongside our vendor to investigate the issue impacting the FoodPro application.
Mar 9, 12:40 EST
Update - HUIT and Campus Services continue to investigate an issue that is affecting the FoodPro application. This issue currently impacts administrative functionality in FoodPro and the ability for students to view dining hall menus.
Mar 9, 08:42 EST
Investigating - There is currently an issue affecting the FoodPro application, which is used to view the dining hall menus. HUIT is aware of the issue and investigation is ongoing.
Mar 8, 19:04 EST