HUIT Service Status Dashboard

Monitoring - HUPD Emergency services at the current time are up and working. We have most services up expect a few office phones. We continue to monitor and watch as changes occur on the HUPD Network.
Sep 16, 15:53 EDT
Investigating - The HUPD’s urgent line (5-1212) is temporarily down. If you need emergency services please call Cambridge Police at 617-349-3300. In Boston please call 911 from a landline or cell. More information to follow.
Sep 16, 10:39 EDT
Update - Slow performance issues have also been identified with the Administration System https://admin.my.harvard.edu.
HUIT continues to investigate.
Aug 29, 14:13 EDT
Investigating - my.Harvard search functionality continues to be degraded.
Aug 28, 20:34 EDT
Email Services Operational
Office 365 Email & Calendar ? Operational
Google Apps Gmail ? Operational
Collaboration & Sharing Services Operational
Sharepoint Operational
Google Apps Calendar Operational
Google Apps Drive Operational
CA Shared Drives ? Operational
FAS Shared Drives ? Operational
Microsoft OneDrive Operational
Secure File Transfer ? Operational
Network Services ? Operational
HarvardKey & Duo Operational
HarvardKey Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Operational
Identity & Access Management Services ? Operational
Teaching & Learning Platforms Operational
Canvas ? Operational
Harvard Wiki ? Operational
Qualtrics ? Operational
Other Teaching & Learning Platforms ? Operational
Enterprise Student Systems (ESS) ? Operational
Library Technology Systems Operational
HR Applications ? Operational
Sponsored Research Applications ? Operational
Service Management Applications Operational
Alumni Affairs Applications ? Operational
Campus Services Applications Operational
FAS Admin Applications ? Operational
Data Center Services ? Operational
Harvard Web Publishing Platform ? Operational
Telecommunication Systems ? Degraded Performance
Other Services ? Operational
Financial Applications Operational
Concur ? Operational
CPATH ? Operational
HUBS ? Operational
Oracle Financial Apps Operational
FieldGlass ? Operational
Supplier Portal ? Operational
Data Management Services ? Operational
HART ? Operational
QlikView Platform Operational
Financial Data Warehouse Operational
HR Data Warehouse Operational
Informatica Platform Operational
Collibra Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PeopleSoft Planned Maintenance Sep 20, 17:00 - Sep 23, 08:00 EDT
PeopleSoft Release 54 (HR 54.0) will begin this Friday, September 20th, at 5:00 PM at which time PeopleSoft will be unavailable. Activities are scheduled throughout the weekend, and the release is scheduled to be officially complete by Monday, September 23rd, at 8:00 AM.
Posted on Sep 16, 08:53 EDT
HUIT’s Secure File Transfer Service, powered by Accellion Kiteworks, will be upgraded on Monday, September 23, 2019 between 6:00 PM and 8:00 PM. Anticipated impacts to users of the service:
• The Accellion Kiteworks service will be unavailable during the upgrade.
• There aren’t any expected changes to the Kiteworks interface.
Posted on Sep 16, 12:02 EDT
my.harvard Monthly Maintenance Oct 19, 19:00 - Oct 20, 19:00 EDT
Each month, my.harvard undergoes mandatory system maintenance at a time determined by the vendor that hosts our servers. Each maintenance period is quoted for 7:00 PM ET Saturday - 7:00 PM ET Sunday, though most times, the system is available much sooner. See the full maintenance schedule at https://harvard.service-now.com/ithelp?id=kb_article&sys_id=094bff79db2d4708a914fff31d961911.
Posted on Feb 25, 13:31 EST
my.harvard Monthly Maintenance Nov 23, 19:00 - Nov 24, 19:00 EDT
Each month, my.harvard undergoes mandatory system maintenance at a time determined by the vendor that hosts our servers. Each maintenance period is quoted for 7:00 PM ET Saturday - 7:00 PM ET Sunday, though most times, the system is available much sooner. See the full maintenance schedule at https://harvard.service-now.com/ithelp?id=kb_article&sys_id=094bff79db2d4708a914fff31d961911.
Posted on Feb 25, 13:32 EST
my.harvard Monthly Maintenance Dec 14, 19:00 - Dec 15, 19:00 EDT
Each month, my.harvard undergoes mandatory system maintenance at a time determined by the vendor that hosts our servers. Each maintenance period is quoted for 7:00 PM ET Saturday - 7:00 PM ET Sunday, though most times, the system is available much sooner. See the full maintenance schedule at https://harvard.service-now.com/ithelp?id=kb_article&sys_id=094bff79db2d4708a914fff31d961911.
Posted on Feb 25, 13:33 EST
Past Incidents
Sep 17, 2019

No incidents reported today.

Sep 15, 2019

No incidents reported.

Sep 14, 2019
Completed - The scheduled maintenance has been completed.
Sep 14, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 EDT
Scheduled - my.harvrad application will be unavailable for about one hour starting midnight. During this time, users attempting to access my.harvard will see the maintenance page.
Sep 13, 13:57 EDT
Sep 13, 2019

No incidents reported.

Sep 12, 2019
Resolved - There was a temporary outage of some but not all OpenScholar sites this afternoon from 1:40pm - 1:53pm. All sites are back to normal and the issue is resolved as of 1:53pm.
Sep 12, 15:29 EDT
Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019
Resolved - The HR Data Warehouse nightly load was completed and the service is back to normal.
Sep 6, 09:17 EDT
Identified - HR Data Warehouse service is not available due to load issues. This also impacts HR Qlik data freshness for Harvard University staff. HUIT teams are working to restore service and anticipate restoration when 10:30 AM and 11 AM.
Sep 6, 08:45 EDT
Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.

Sep 3, 2019
Resolved - HUIT teams restored HarvardKey service. Users can successfully reset passwords and no longer see Error '1003' messages.
Sep 3, 16:19 EDT
Investigating - Members of the Harvard community trying to re-set their HarvardKey password -- either see a blank page or Error Code 1003. New users trying to claim HarvardKey will see the same. HUIT teams are investigating.
Sep 3, 15:54 EDT
Resolved - Service Desk's phone system is receiving calls again as expected.
Sep 3, 12:35 EDT
Investigating - Service Desk's phone system is currently experiencing issues which is impacting the ability to receive calls. The issue is being actively worked on with the vendor. There is no ETA at this time. Please use the IT Help Portal https://harvard.service-now.com/ithelp in the meantime.
We apologize for any inconvenience.
Aug 29, 11:52 EDT
Resolved - SecureW2 registration is restored. Members of the Harvard community can now complete new registration to Harvard Secure and Eduroam wireless networks from https://getonline.harvard.edu.
Sep 3, 12:23 EDT
Investigating - Members of the Harvard community attempting to connect to Harvard Secure and Eduroam wireless networks. Users may be unable to complete registration from https://getonline.harvard.edu. HUIT teams are investigating.
Sep 3, 10:40 EDT