HUIT Service Status Dashboard

Monitoring - Network Services are restored, running on temporary power, to Radcliffe and Garden Street buildings following yesterday's power outages. HUIT teams continue to monitor, coordinating with FMO and EverSource to fully restore power.
Jul 6, 12:41 EDT
Investigating - Due to power outages in a number of buildings in the Radcliffe and Garden Street area network services are unavailable for Harvard community in these areas. HUIT teams are coordinating with the Facilities and Maintenance Office (FMO) to restore power and bring network services back online.
Jul 5, 17:49 EDT
Update - HUIT Network and Harvard Phone teams continue to implement the staged recovery plan, extending cables to new places and restoring telecom service lines. The work has been running smoothly and temporary provided power seems to be stable.
Jul 2, 09:55 EDT
Update - HUIT Network and Telecom teams continue to implement the staged recovery plan.
Network team put together a map for fiber re-cabling and a bunch of fiber cables are currently being deployed across different locations. Verizon were able to restore the system and at least half of the lines are back in service. HUIT is actively working to restore normal operations in the affected locations.
Jun 28, 15:39 EDT
Update - The temporary power in Longfellow building has been working and helped to restore network connections to several affected locations. HUIT network and telecom teams are implementing a staged recovery plan and actively continue to work on restoring normal operations in the affected locations.
Jun 27, 11:43 EDT
Update - HUIT network team managed to provide temporary power in Longfellow building (through a cable pulled from Radcliffe) to get the fiber distribution to other buildings up. This is on a best effort basis and could go down anytime, therefore recommend affected schools to plan around that.

In addition, the network team has a plan of action in place to get everything back up, however in order to implement it, further investigation and permits are required.

Next update at 11:00 am tomorrow should provide better insights into the recovery plan.
Jun 26, 20:26 EDT
Update - We were granted access to the facility at Longfellow, techs from Verizon, HUIT Network and WireCable, and HUIT Telecom Field support are on-site assessing the gear. We are expecting potential equipment and cable repair work.
Jun 26, 14:37 EDT
Identified - Crews have been working all night to dewater the Longfellow subbasement. At this point, the water is at a manageable level and Harvard Engineering and Utilities (E&U) is planning to safely power down the Longfellow and Larsen main power feeds so a full assessment of the area can be completed. In order to safely power down Longfellow and Larsen, the crew will need to shut down the power to the GSE campus. The power shutdown is expected to take 1 hour. The Gutman Datacenter will be offline for the duration of the outage window and the following services will be unavailable:
• On-campus network access
• Network Printing
• XDrive ( X: drive)
• Windows network shares (G: and H: drives)
• GSE websites (Maintenance page in place)
• Event reservation system (EMS)
• GSE Mailing Lists
• GRID
• Admissions Tool
• PowerFAIDS/NetPartner
• ScratchED website
• Wireless Network
Jun 26, 12:39 EDT
Update - The Engineering and Utilities Department estimate to get in the Longfellow building around 12 - 1 pm to assess damage to power and make the building safe. Water is still being pumped out. Further updates on progress expected around 10:00 am.
Jun 26, 08:33 EDT
Update - Work continues at Longfellow, but it appears the pipes are no longer broken. GSE facilities are currently in process of cleaning up the areas. Access is still restricted.

Impact:
All of Radcliffe campus & A.R.T will be without network services until the room can be restored (Estimated another 24 hours). Partial network service outage at Graduate School of Education & Division of Continuing Education. Some buildings in the area have a redundant network path from Gutman to 8 Story Street and those will remain connected. Verizon emergency dial tone to those buildings is offline

Preparations made:
Spectrum (cable vendor) is on standby to come inspect and evaluate the cable infrastructure when the all clear is given. The Network team is performing a large switch software upgrade at the Law School this evening, and are ready to split the maintenance work if the all clear comes before 3 AM or they will pivot from Law to GSE (Longfellow) when the upgrade is completed. They also have some team members planning to arrive early tomorrow morning. Voice team is coordinating with Verizon to have a team onsite as soon as all clear is given

This will be the last update until the morning unless something significant changes.
Jun 25, 23:53 EDT
Investigating - Due to watermain burst/power cut to the Longfellow building, network services are down affecting users in Radcliffe, GSE, ART, and other buildings.
Jun 25, 18:44 EDT
Email Services Operational
Office 365 Email & Calendar ? Operational
Google Apps Gmail ? Operational
Collaboration & Sharing Services Operational
Sharepoint Operational
Google Apps Calendar Operational
Google Apps Drive Operational
CA Shared Drives ? Operational
FAS Shared Drives ? Operational
Microsoft OneDrive Operational
Secure File Transfer ? Operational
Network Services ? Degraded Performance
HarvardKey & Duo Operational
HarvardKey Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Operational
Identity & Access Management Services ? Operational
Teaching & Learning Platforms Operational
Canvas ? Operational
Harvard Wiki ? Operational
Qualtrics ? Operational
Other Teaching & Learning Platforms ? Operational
Enterprise Student Systems (ESS) ? Operational
Library Technology Systems Operational
HR Applications ? Operational
Sponsored Research Applications ? Operational
Service Management Applications Operational
Alumni Affairs Applications ? Operational
Campus Services Applications Operational
FAS Admin Applications ? Operational
Data Center Services ? Operational
Harvard Web Publishing Platform ? Operational
Telecommunication Systems ? Operational
Other Services ? Operational
Financial Applications Operational
Concur ? Operational
CPATH ? Operational
HUBS ? Operational
Oracle Financial Apps Operational
FieldGlass ? Operational
Supplier Portal ? Operational
Data Management Services ? Operational
HART ? Operational
QlikView Platform Operational
Financial Data Warehouse Operational
HR Data Warehouse Operational
Informatica Platform Operational
Collibra Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Supplier Portal Scheduled Outage Jul 19, 21:00 - Jul 21, 12:00 EDT
The Supplier Portal will be unavailable due to the Jaggaer 19.2 upgrade beginning Friday, July 19th at 9pm until Sunday, July 21st at 12pm. The Supplier Portal will be offline during this time.
Posted on Jul 17, 13:10 EDT
my.harvard Monthly Maintenance Jul 20, 19:00 - Jul 21, 19:00 EDT
Each month, my.harvard undergoes mandatory system maintenance at a time determined by the vendor that hosts our servers. Each maintenance period is quoted for 7:00 PM ET Saturday - 7:00 PM ET Sunday, though most times, the system is available much sooner. See the full maintenance schedule at https://harvard.service-now.com/ithelp?id=kb_article&sys_id=094bff79db2d4708a914fff31d961911.
Posted on Feb 25, 13:29 EST
my.harvard Monthly Maintenance Aug 24, 19:00 - Aug 25, 19:00 EDT
Each month, my.harvard undergoes mandatory system maintenance at a time determined by the vendor that hosts our servers. Each maintenance period is quoted for 7:00 PM ET Saturday - 7:00 PM ET Sunday, though most times, the system is available much sooner. See the full maintenance schedule at https://harvard.service-now.com/ithelp?id=kb_article&sys_id=094bff79db2d4708a914fff31d961911.
Posted on Feb 25, 13:30 EST
my.harvard Monthly Maintenance Oct 19, 19:00 - Oct 20, 19:00 EDT
Each month, my.harvard undergoes mandatory system maintenance at a time determined by the vendor that hosts our servers. Each maintenance period is quoted for 7:00 PM ET Saturday - 7:00 PM ET Sunday, though most times, the system is available much sooner. See the full maintenance schedule at https://harvard.service-now.com/ithelp?id=kb_article&sys_id=094bff79db2d4708a914fff31d961911.
Posted on Feb 25, 13:31 EST
my.harvard Monthly Maintenance Nov 23, 19:00 - Nov 24, 19:00 EDT
Each month, my.harvard undergoes mandatory system maintenance at a time determined by the vendor that hosts our servers. Each maintenance period is quoted for 7:00 PM ET Saturday - 7:00 PM ET Sunday, though most times, the system is available much sooner. See the full maintenance schedule at https://harvard.service-now.com/ithelp?id=kb_article&sys_id=094bff79db2d4708a914fff31d961911.
Posted on Feb 25, 13:32 EST
my.harvard Monthly Maintenance Dec 14, 19:00 - Dec 15, 19:00 EDT
Each month, my.harvard undergoes mandatory system maintenance at a time determined by the vendor that hosts our servers. Each maintenance period is quoted for 7:00 PM ET Saturday - 7:00 PM ET Sunday, though most times, the system is available much sooner. See the full maintenance schedule at https://harvard.service-now.com/ithelp?id=kb_article&sys_id=094bff79db2d4708a914fff31d961911.
Posted on Feb 25, 13:33 EST
Past Incidents
Jul 19, 2019

No incidents reported today.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Resolved - my.harvard is back to normal, Student and Course search results are now appearing as expected.
Jul 12, 16:18 EDT
Investigating - Users reported issues with my.harvard application. The application is up but some key functionalities such as Course Search and Student Search are not working.
Jul 12, 16:07 EDT
Resolved - Access to all applications affected by the Grouper issues have been restored.
Jul 12, 11:36 EDT
Investigating - HUIT is investigating Grouper issues that can impact user access to a broad set of applications.
Jul 12, 09:05 EDT
Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019
Completed - The scheduled maintenance has been completed.
Jul 9, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 18:00 EDT
Scheduled - On Tuesday evening, 7/9/19 between 6:00 PM and 8:00 PM, the Autodiscover settings used by O365 email clients connected to HUIT managed domains will be adjusted. No outage time is expected.
Following this change, Outlook users may receive a popup window asking them to allow https://huitexchange.university.harvard.edu/autodiscover/autodiscover.xml to configure their settings. It is safe to check "Don't ask me about this website again" and then click "Allow".
Jul 5, 08:21 EDT
Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.