HUIT Service Status Dashboard

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 2023 - 17:00 EDT
Scheduled - PeopleSoft will be unavailable this weekend for maintenance and updates, starting on Friday, September 22 at 5 PM.

Users will not be able to access the system to report or approve time/absences, make changes to employee records, or send transactions to PeopleSoft from Harvard Careers, Aurora, or Wasabi during this period.

See https://peoplesoftinfo.hrapps.harvard.edu/home for details on expected key changes.

Active Directory Operational
Active Directory [On-Prem]
Operational
Azure Active Directory
Operational
Alumni Affairs Applications
Operational
Canvas
Operational
Campus Services Applications Operational
Collaboration & Sharing Services Operational
Sharepoint Operational
Google Apps Calendar Operational
Google Apps Drive Operational
CA Shared Drives
Operational
FAS Shared Drives
Operational
Microsoft OneDrive Operational
Secure File Transfer
Operational
Microsoft Teams Operational
DropBox Operational
Data Center Services
Operational
Data Management Services
Operational
HART
Operational
QlikView Platform Operational
Financial Data Warehouse Operational
HR Data Warehouse Operational
Informatica Platform Operational
Collibra Operational
Duo Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Operational
Email Services Operational
Office 365 Email & Calendar
Operational
Google Apps Gmail
Operational
FAS Admin Applications Operational
Financial Applications Operational
Concur
Operational
CPATH
Operational
HUBS
Operational
Oracle Financial Apps
Operational
BUY-TO-PAY Powered by JAGGAER
Operational
Harvard Web Publishing Platforms
Operational
CampusPress
Operational
OpenScholar
Operational
HarvardKey Operational
HarvardKey Authentication Operational
HarvardKey Self-Service Operational
HarvardKey Light Self-Service Operational
HR Applications Under Maintenance
PeopleSoft Under Maintenance
Harvard Training Portal Operational
Harvard Careers Operational
Aurora HR Operational
Identity & Access Management Services
Operational
Library Technology Systems Operational
Alma
Operational
HOLLIS (Primo)
Operational
DASH
Operational
EzProxy Operational
ILLiad
Operational
Leganto Operational
LibAnswers
Operational
LibGuides
Operational
my.harvard - Enterprise Student Systems (ESS)
Operational
Network Services
Operational
VPN
Operational
Wired Networking
Operational
Wireless Networking
Operational
Service Management Applications Operational
Sponsored Research Applications
Operational
Teaching & Learning Platforms Operational
Harvard Wiki
Operational
Qualtrics
Operational
Other Teaching & Learning Platforms
Operational
Learning Experience Platform (LXP)
Operational
Telecommunication Systems
Operational
Zoom Operational
Other Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Thursday, September 28, 2023 from 6:00PM to 8:00PM Kiteworks will undergo a scheduled maintenance event.

The primary objective of this maintenance is to update Kiteworks to version 8.1.3. This update is focused on enhancing security with the implementation of crucial patches. There will be no changes to the end user interface or overall experience. During the maintenance window, the Kiteworks service will be temporarily unavailable.

Alternative Service for Encrypted Emails and Large Files: While Kiteworks is undergoing maintenance, we would like to remind M365 email users that the Microsoft Office Message Encryption service (OME) is available for use. OME allows you to send encrypted emails and files up to 150MBs in size, supporting data up to Level 4 classification. To get started with OME, please review our helpful "Send an Encrypted Email in Outlook knowledge article:

https://harvard.service-now.com/ithelp?id=kb_article&sys_id=cea973b3dbf8e0d0441560fdd39619d8

Posted on Sep 18, 2023 - 16:24 EDT
Soliant FileMaker Server Upgrades Oct 5, 2023 18:00-21:00 EDT
To ensure FileMaker databases remain secure and up to date on Thursday, October 5, 2023, from 6pm to 9pm EST, Soliant will be upgrading the Harvard Soliant FileMaker servers.

During this upgrade, the Harvard Soliant FileMaker servers will be temporarily unavailable. FileMaker individual users with databases hosted on the Soliant servers should be using FileMaker 19.4.2 or above for continued compatibility. Please consult the following knowledge article to varify your FileMaker client license version:
https://harvard.service-now.com/ithelp?id=kb_article&sys_id=072853184785b150566cf147536d439a

We anticipate minimal to no impact on the Harvard FileMaker users experience and minimal downtime during the server upgrades.

If you have any questions, please contact the HUIT Service Desk.

Posted on Sep 20, 2023 - 12:48 EDT
Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

Unresolved incident: PeopleSoft HR Maintenance - Planned Outage This Weekend.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 00:01 EDT
Scheduled - From Tuesday, September 19, 2023, at 12:00AM to Tuesday, September 19, 2023 at 6:00AM, there will be no normal electric power available to Busch Hall, Conant Chemistry Laboratory, Lowell Lecture Hall and Sparks House.

The purpose of this scheduled electrical outage is to install a new electrical 15KV switch for Busch Hall, Conant Chemistry Laboratory, Lowell Lecture Hall, and Sparks House.

Sep 13, 14:04 EDT
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Resolved - The incident impacting university websites has been resolved.
Sep 14, 16:25 EDT
Monitoring - The solution provided by our vendor is in place and previously impacted websites are available again. HUIT will continue to monitor the situation and resolve this incident once we have returned to normal operations.

Vendor Status Page:
https://status.pantheon.io/

Sep 14, 14:43 EDT
Identified - Our vendor has identified the root cause of the outage and is implementing a fix to restore access to impacted university websites. We will continue to provide updates here as they become available.

Vendor Status Page:
https://status.pantheon.io/

Sep 14, 14:01 EDT
Investigating - HUIT is investigating reports of outages impacting Harvard University websites. We will provide updates as more information becomes available.

Visitors to websites will encounter "Page Could Not Be Loaded" error message.

Sep 14, 13:44 EDT
Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.