HUIT Service Status Dashboard

HUPD Phone Services are Degraded

Monitoring - HUPD Emergency services at the current time are up and working. We have most services up expect a few office phones. We continue to monitor and watch as changes occur on the HUPD Network.
Sep 16, 15:53 EDT

Investigating - The HUPD’s urgent line (5-1212) is temporarily down. If you need emergency services please call Cambridge Police at 617-349-3300. In Boston please call 911 from a landline or cell. More information to follow.
Sep 16, 10:39 EDT

my.Harvard Application is Degraded

Update - Slow performance issues have also been identified with the Administration System https://admin.my.harvard.edu.
HUIT continues to investigate.
Aug 29, 14:13 EDT

Investigating - my.Harvard search functionality continues to be degraded.
Aug 28, 20:34 EDT

Email Services Operational

Office 365 Email & Calendar Operational

Google Apps Gmail Operational

Collaboration & Sharing Services Operational

Sharepoint Operational

Google Apps Calendar Operational

Google Apps Drive Operational

CA Shared Drives Operational

FAS Shared Drives Operational

Microsoft OneDrive Operational

Secure File Transfer Operational

Network Services Operational

HarvardKey & Duo Operational

HarvardKey Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Duo Security SMS Message Delivery Operational

Identity & Access Management Services Operational

Teaching & Learning Platforms Operational

Canvas Operational

Harvard Wiki Operational

Qualtrics Operational

Other Teaching & Learning Platforms Operational

Enterprise Student Systems (ESS) Operational

Library Technology Systems Operational

HR Applications Operational

Sponsored Research Applications Operational

Service Management Applications Operational

Alumni Affairs Applications Operational

Campus Services Applications Operational

FAS Admin Applications Operational

Data Center Services Operational

Harvard Web Publishing Platform Operational

Telecommunication Systems Degraded Performance

Other Services Operational

Financial Applications Operational

Concur Operational

CPATH Operational

HUBS Operational

Oracle Financial Apps Operational

FieldGlass Operational

Supplier Portal Operational

Data Management Services Operational

HART Operational

QlikView Platform Operational

Financial Data Warehouse Operational

HR Data Warehouse Operational

Informatica Platform Operational

Collibra Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PeopleSoft Planned Maintenance Sep 20, 17:00 - Sep 23, 08:00 EDT

PeopleSoft Release 54 (HR 54.0) will begin this Friday, September 20th, at 5:00 PM at which time PeopleSoft will be unavailable. Activities are scheduled throughout the weekend, and the release is scheduled to be officially complete by Monday, September 23rd, at 8:00 AM.
Posted on Sep 16, 08:53 EDT

Accellion Kiteworks Scheduled Maintenance Sep 23, 18:00-20:00 EDT

HUIT’s Secure File Transfer Service, powered by Accellion Kiteworks, will be upgraded on Monday, September 23, 2019 between 6:00 PM and 8:00 PM. Anticipated impacts to users of the service:
• The Accellion Kiteworks service will be unavailable during the upgrade.
• There aren’t any expected changes to the Kiteworks interface.
Posted on Sep 16, 12:02 EDT

my.harvard Monthly Maintenance Oct 19, 19:00 - Oct 20, 19:00 EDT

Each month, my.harvard undergoes mandatory system maintenance at a time determined by the vendor that hosts our servers. Each maintenance period is quoted for 7:00 PM ET Saturday - 7:00 PM ET Sunday, though most times, the system is available much sooner. See the full maintenance schedule at https://harvard.service-now.com/ithelp?id=kb_article&sys_id=094bff79db2d4708a914fff31d961911.
Posted on Feb 25, 13:31 EST

my.harvard Monthly Maintenance Nov 23, 19:00 - Nov 24, 19:00 EDT

my.harvard Monthly Maintenance Dec 14, 19:00 - Dec 15, 19:00 EDT

Past Incidents

Sep 17, 2019

No incidents reported today.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

my.harvrad Planned Maintenance Tonight

Completed - The scheduled maintenance has been completed.
Sep 14, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 EDT

Scheduled - my.harvrad application will be unavailable for about one hour starting midnight. During this time, users attempting to access my.harvard will see the maintenance page.
Sep 13, 13:57 EDT

Sep 13, 2019

No incidents reported.

Sep 12, 2019

Brief OpenScholar Sites Degradation

Resolved - There was a temporary outage of some but not all OpenScholar sites this afternoon from 1:40pm - 1:53pm. All sites are back to normal and the issue is resolved as of 1:53pm.
Sep 12, 15:29 EDT

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

HR Data Warehouse service is not available

Resolved - The HR Data Warehouse nightly load was completed and the service is back to normal.
Sep 6, 09:17 EDT

Identified - HR Data Warehouse service is not available due to load issues. This also impacts HR Qlik data freshness for Harvard University staff. HUIT teams are working to restore service and anticipate restoration when 10:30 AM and 11 AM.
Sep 6, 08:45 EDT

Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.

Sep 3, 2019

HarvardKey resets and claims are degraded

Resolved - HUIT teams restored HarvardKey service. Users can successfully reset passwords and no longer see Error '1003' messages.
Sep 3, 16:19 EDT

Investigating - Members of the Harvard community trying to re-set their HarvardKey password -- either see a blank page or Error Code 1003. New users trying to claim HarvardKey will see the same. HUIT teams are investigating.
Sep 3, 15:54 EDT

Service Desk's Phone Issues

Resolved - Service Desk's phone system is receiving calls again as expected.
Sep 3, 12:35 EDT

Investigating - Service Desk's phone system is currently experiencing issues which is impacting the ability to receive calls. The issue is being actively worked on with the vendor. There is no ETA at this time. Please use the IT Help Portal https://harvard.service-now.com/ithelp in the meantime.
We apologize for any inconvenience.
Aug 29, 11:52 EDT

Registration to SecureW2 (Harvard Secure and Eduroam wireless networks) is degraded

Resolved - SecureW2 registration is restored. Members of the Harvard community can now complete new registration to Harvard Secure and Eduroam wireless networks from https://getonline.harvard.edu.
Sep 3, 12:23 EDT

Investigating - Members of the Harvard community attempting to connect to Harvard Secure and Eduroam wireless networks. Users may be unable to complete registration from https://getonline.harvard.edu. HUIT teams are investigating.
Sep 3, 10:40 EDT

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