HUIT Service Status Dashboard

All Systems Operational
Canvas ? Operational
Email Services Operational
Office 365 Email & Calendar ? Operational
Google Apps Gmail ? Operational
my.harvard - Enterprise Student Systems (ESS) ? Operational
Network Services ? Operational
Zoom Operational
HarvardKey Operational
Duo Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Operational
Identity & Access Management Services ? Operational
Collaboration & Sharing Services Operational
Sharepoint Operational
Google Apps Calendar Operational
Google Apps Drive Operational
CA Shared Drives ? Operational
FAS Shared Drives ? Operational
Microsoft OneDrive Operational
Secure File Transfer ? Operational
Microsoft Teams Operational
DropBox Operational
Teaching & Learning Platforms Operational
Harvard Wiki ? Operational
Qualtrics ? Operational
Other Teaching & Learning Platforms ? Operational
Service Management Applications Operational
Harvard Web Publishing Platform ? Operational
Library Technology Systems Operational
Alma ? Operational
HOLLIS (Primo) ? Operational
DASH ? Operational
EzProxy Operational
ILLiad ? Operational
Leganto Operational
LibAnswers ? Operational
LibGuides ? Operational
HR Applications Operational
PeopleSoft Operational
Harvard Training Portal Operational
Harvard Careers Operational
Aurora HR Operational
Financial Applications Operational
Concur ? Operational
CPATH ? Operational
HUBS ? Operational
Oracle Financial Apps ? Operational
FieldGlass ? Operational
BUY-TO-PAY Powered by JAGGAER ? Operational
Sponsored Research Applications ? Operational
Alumni Affairs Applications ? Operational
Campus Services Applications Operational
FAS Admin Applications Operational
Telecommunication Systems ? Operational
Data Center Services ? Operational
Data Management Services ? Operational
HART ? Operational
QlikView Platform Operational
Financial Data Warehouse Operational
HR Data Warehouse Operational
Informatica Platform Operational
Collibra Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 14, 2022

No incidents reported today.

Aug 13, 2022
Completed - The scheduled maintenance has been completed.
Aug 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 23:00 EDT
Scheduled - Harvard Phone will undergo maintenance from 11:00 pm August 12, 2022, through 7:00 am August 13, 2022.

Jabber softphone service will be impacted during the maintenance event. Jabber users will need to re-login multiple times during the upgrade. Calls made from Jabber may drop if the service is in use during the maintenance.

Aug 1, 16:29 EDT
Aug 12, 2022
Resolved - IAM Engineers determined that a change this morning to clean-up unused DUO configurations included configurations that were unexpectedly still in use. The change has been reverted and the necessary configuration has been labeled appropriately and restored.
Aug 12, 10:43 EDT
Investigating - HUIT has received reports of issues accessing HarvardKey self-service - including HarvardKey Claim, Manage Your Account & Services, and Reset Password or Recover Login Name. The team is investigating and will provide an update when we have more information.
Aug 12, 10:02 EDT
Aug 11, 2022
Resolved - As of 4:30PM, an update was deployed by HUIT IAM that addressed the Cisco Jabber login issue.

Community members with HUIT-managed machines experiencing issues with Kiteworks Plugin for Outlook can download and install the latest version from the Software Center. Instructions for installing applications from the Software Center can be found in the IT Help Portal. Installation requires Outlook to restart.
Link to knowledge article - https://harvard.service-now.com/ithelp?id=kb_article&sys_id=a5b5ff6adbbc0f40a752f1a51d9619d5

We are still investigating an issue that affects HUBS users who utilize the Smartview plugin for Microsoft Excel. An error message may appear prior to logging in. Clicking "Yes" on the message will continue to the HarvardKey authentication prompt.

Aug 11, 17:13 EDT
Update - HUIT IAM team is in the process of building out a parallel environment for testing and will partner with the HUBS team on testing once the environment is ready.

Cisco Jabber - Users experiencing issues should logout of the Jabber client, close the client, relaunch it and try signing in again. Sometimes these steps must be repeated 2-3 times, or the "Enter" key should be pressed once credentials are added in lieu of clicking the sign-in button.

Aug 11, 13:02 EDT
Investigating - Following the HarvardKey CAS upgrade this morning, the IAM team received reports of issues authenticating to some HarvardKey-protected applications that use unsupported versions of embedded Internet Explorer web browser.

Known impacted applications and workarounds:

Cisco Jabber - Users experiencing issues should logout of the Jabber client, close the client, relaunch it and try signing in again. Sometimes these steps must be repeated 2-3 times but authentication will eventually work.

Kiteworks Windows Outlook Plug-in: This plug-in is no longer supported by HUIT. Please use the web browser version of Kiteworks: https://filetransfer.harvard.edu

HUBS - Excel Smartview plugin: We are partnering with the HUBS team to troubleshoot

Aug 11, 11:03 EDT
Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - HUIT has monitored for more than 24 hours to ensure that changes made to improve the new wireless registration issues we were experiencing have been resolved.
Aug 5, 13:08 EDT
Monitoring - HUIT has instituted a fix for the registration issues resulting in a black screen instead of the registration portal. We will continue to monitor the service as we investigate a full update to our wireless-device registration system.
Aug 4, 12:10 EDT
Investigating - HUIT is investigating cases where registering a new device to our wireless networks results in a blank screen instead of the registration portal.
Aug 3, 16:44 EDT
Aug 4, 2022
Resolved - HUIT teams validated abilty to login was restored.
Aug 4, 19:12 EDT
Monitoring - Vendor has implemented a fix to allow logins to the Acoustic service. We will continue to monitor to ensure stability and resolve this incident once we have confirmation that issue is fully resolved.

https://status.goacoustic.com/

Aug 4, 16:32 EDT
Identified - HUIT is working with our vendor, Acoustic, to investigate login issues impacting the Acoustic mailing service.

From the Acoustic team:
"Our team has identified the cause of this incident and is now working diligently to resolve it."

For further information, please visit the Acoustic status page at https://status.goacoustic.com/

Aug 4, 15:18 EDT
Aug 3, 2022
Aug 2, 2022
Completed - The scheduled maintenance has been completed.
Aug 2, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 19:02 EDT
Scheduled - On Tuesday August 2nd, HUIT will implement a routing change per vendor best practices. This is expected to return our services to full high availability. No outage is expected to any HUIT Service as the result of this work.
Aug 2, 14:48 EDT
Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.