HUIT Service Status Dashboard

my.harvard Monthly Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 19:00 EDT

Scheduled - Each month, my.harvard undergoes mandatory system maintenance at a time determined by the vendor that hosts our servers. Each maintenance period is quoted for 7:00 PM ET Saturday - 7:00 PM ET Sunday, though most times, the system is available much sooner. See the full maintenance schedule at https://harvard.service-now.com/ithelp?id=kb_article&sys_id=094bff79db2d4708a914fff31d961911.

Email Services Operational

Office 365 Email & Calendar Operational

Google Apps Gmail Operational

Collaboration & Sharing Services Operational

Sharepoint Operational

Google Apps Calendar Operational

Google Apps Drive Operational

CA Shared Drives Operational

FAS Shared Drives Operational

Microsoft OneDrive Operational

Network Services Operational

HarvardKey & Duo Operational

HarvardKey Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Duo Security SMS Message Delivery Operational

Identity & Access Management Services Operational

Teaching & Learning Platforms Under Maintenance

Canvas Operational

Harvard Wiki Operational

Qualtrics Operational

Other Teaching & Learning Platforms Operational

Enterprise Student Systems (ESS) Under Maintenance

Library Technology Systems Operational

HR Applications Operational

Data Warehouse Applications Operational

Sponsored Research Applications Operational

Service Management Applications Operational

Alumni Affairs Applications Operational

Campus Services Applications Operational

FAS Admin Applications Operational

Data Center Services Operational

Harvard Web Publishing Platform Operational

Telecommunication Systems Operational

Other Services Operational

Financial Applications Operational

Concur Operational

Financial Applications Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 23, 2018

No incidents reported.

Jun 22, 2018

Smith Center 9th Floor Network Outage

Resolved - The 9th floor in the Smith Center is back to normal. The network team registered each unknown device separately.
Jun 22, 12:09 EDT

Investigating - The 9th Floor in the Smith Center has no network connectivity. HUIT is investigating.
Jun 22, 09:38 EDT

Jun 21, 2018

No incidents reported.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

ServiceNow Performance Issues

Resolved - ServiceNow performance is back to normal. The issue was caused by a data import job and is now resolved.
Jun 19, 13:39 EDT

Identified - Some users are experiencing ServiceNow performance issues. The ITSM team are working with ServiceNow to resolve this issue.
Jun 19, 13:30 EDT

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

Bluecoat Proxy Maintenance

Completed - The scheduled maintenance has been completed.
Jun 16, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 08:00 EDT

Scheduled - On Saturday June 16th, HUIT will be performing scheduled maintenance on the Bluecoat Proxies. Please expect intermittent connection drops from internal HUIT servers to the Bluecoat Proxy appliance during this window (8:00AM - 10:00AM). Servers in AWS will remain available and not affected.
Jun 15, 14:57 EDT

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

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