HUIT Service Status Dashboard

All Systems Operational

Active Directory Operational

Active Directory [On-Prem] Operational

Azure Active Directory Operational

Adobe Operational

Adobe Creative Cloud Operational

Adobe Document Cloud Operational

Alumni Affairs Applications Operational

Canvas Operational

Campus Services Applications Operational

Collaboration & Sharing Services Operational

CA Shared Drives Operational

DropBox Operational

FAS Shared Drives Operational

Google Apps Calendar Operational

Google Apps Drive Operational

Harvard Slack Grid Operational

Microsoft OneDrive Operational

Microsoft Teams Operational

Secure File Transfer Operational

Sharepoint Operational

Data Center Services Operational

Data Management Services Operational

Financial Data Warehouse Operational

HART Operational

HR Data Warehouse Operational

Informatica Platform Operational

QlikView Platform Operational

Duo Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Duo Security SMS Message Delivery Operational

Email Services Operational

Google Apps Gmail Operational

Office 365 Email & Calendar Operational

Proofpoint Operational

FAS Admin Applications Operational

Financial Applications Operational

BUY-TO-PAY Powered by JAGGAER Operational

Concur Operational

CPATH Operational

HUBS Operational

Oracle eBusiness Suite Operational

Harvard Web Publishing Platforms Operational

CampusPress Operational

OpenScholar Operational

HarvardSites Drupal Operational

HarvardKey Operational

HarvardKey Authentication Operational

HarvardKey Light Self-Service Operational

HarvardKey Self-Service Operational

HR Applications Operational

Aurora HR Operational

Harvard Careers Operational

Harvard Training Portal Operational

PeopleSoft Operational

Library Technology Systems Operational

Alma Operational

DASH Operational

EzProxy Operational

HOLLIS (Primo) Operational

ILLiad Operational

Leganto Operational

LibAnswers Operational

LibGuides Operational

my.harvard - Enterprise Student Systems (ESS) Operational

Network Services Operational

VPN Operational

Wired Networking Operational

Wireless Networking Operational

Research Administration & Compliance Systems Operational

Agreements-DUA Operational

Data Safety Operational

ESTR-IRB Operational

GMAS Operational

OAIR Operational

PI Dashboard Operational

Research Administration Portal Operational

Service Management Operational

ServiceNow Operational

Sponsored Research Applications Operational

Teaching & Learning Platforms Operational

Harvard Wiki Operational

Learning Experience Platform (LXP) Operational

Panopto Operational

Poll Everywhere Operational

Qualtrics Operational

Telecommunication Systems Operational

Utilities Operational

Electricity Operational

Water Operational

Other Utilitiies Operational

Zoom Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Kiteworks Secure File Transfer Maintenance Nov 25, 2024 18:00-20:00 EST

There is a planned maintenance event for Harvard’s Kiteworks Secure File Transfer Service on Monday, November 25, 2024, at 6:00pm EST. The Kiteworks Secure File Transfer service will be unavailable from 6:00pm – 8:00pm.

The purpose of this maintenance window is to upgrade the Kiteworks service to a new operating system version. This is expected to take the full two-hour window and there will be no changes to the end user interface or experience.

A reminder that Microsoft Outlook Encryption is available for use for M365 email users to send encrypted emails and files up to 150MBs in size. This service supports Level 4 data and below. To get started with Microsoft Outlook Encryption, review our Send an Encrypted Email in Outlook knowledge article.
Posted on Nov 18, 2024 - 13:43 EST

Past Incidents

Nov 20, 2024

Panopto Video Management System - Service Restored

Resolved - Our vendor has resolved the issue impacting the Panopto VMS platform.
Nov 20, 16:47 EST

Monitoring - The latest update from our vendor indicates that the Panopto service is available for all users again. We are going to continue to monitor until they confirm full service restoration and stability.
Nov 20, 11:11 EST

Investigating - The Panopto VMS platform is offline. We have engaged our vendor for further information.
Nov 20, 10:50 EST

Nov 19, 2024

No incidents reported.

Nov 18, 2024

Electrical Power Outage Notice for Converse Chemistry Laboratory (12/15)

Completed - The scheduled maintenance has been completed.
Nov 18, 10:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 08:00 EST

Scheduled - From Friday, November 15, 2024, at 8:00AM to Monday, November 18, 2024, at 10:00AM there will be no normal electric power available to Converse Chemistry Laboratory.

The purpose of this scheduled electrical outage is for a contractor to install new electrical equipment into the main electrical switchboard at Converse Chemistry Laboratory.
Nov 14, 13:51 EST

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Electrical Power Outage Notice for Naito Laboratory (11/14)

Completed - The scheduled maintenance has been completed.
Nov 15, 10:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 13:15 EST

Scheduled - From Thursday, November 14, 2024, at 8:00AM to Friday, November 15, 2024, at 10:00AM here will be no normal electric power available to Naito Laboratory.

The purpose of this scheduled electrical outage is for a contractor to install new electrical equipment into the main electrical switchboard at Naito Laboratory.
Nov 14, 13:01 EST

Nov 14, 2024

Kiteworks Secure File Transfer Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 20:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 18:00 EST

Scheduled - There is a planned maintenance event for Harvard’s Kiteworks Secure File Transfer Service on Thursday, November 14, 2024, at 6:00pm EST. The Kiteworks Secure File Transfer service will be unavailable from 6:00pm – 8:00pm. The purpose of this maintenance window is to upgrade the Kiteworks service to a new operating system version. This is expected to take the full two-hour window and there will be no changes to the end user interface or experience.

A reminder that Microsoft Outlook Encryption is available for use for M365 email users to send encrypted emails and files up to 150MBs in size. This service supports Level 4 data and below. To get started with Microsoft Outlook Encryption, review our Send an Encrypted Email in Outlook knowledge article.
Nov 7, 15:05 EST

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

Harvard Training Portal Upgrade

Completed - The scheduled maintenance has been completed.
Nov 9, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 EST

Scheduled - Please be advised that the Harvard Training Portal will be down starting at 9:00PM Friday, November 8th, 2024, in order to support the portal upgrade until Saturday, November 9th, 2024, at 12:00 PM. We apologize for the disruption. We hope to make this outage as short as possible. Users and APIs will not be able to access the system during this period.
Nov 6, 13:04 EST

Nov 8, 2024

HarvardKey Logins Restored

Resolved - HarvardKey logins have been restored.

If you continue to receive an error message, it can be resolved by logging out of HarvardKey and logging back in.

To log out of HarvardKey, visit key.harvard.edu, navigate to MENU and select LOGOUT.

Please call the HUIT Service Desk at 617-495-7777 or visit https://harvard.service-now.com/ithelp for additional support.
Nov 8, 15:11 EST

Update - We are continuing to monitor for any further issues.
Nov 8, 14:58 EST

Monitoring - The HarvardKey login issue has been resolved. If you continue to receive an error message, it can be resolved by logging out of HarvardKey and logging back in.

To log out of HarvardKey, visit key.harvard.edu, navigate to MENU and select LOGOUT.

Please call the HUIT Service Desk at 617-495-7777 or visit https://harvard.service-now.com/ithelp for additional support.
Nov 8, 14:50 EST

Investigating - The HUIT IAM team is investigating reports of user’s inability to log into HarvardKey. The HUIT Identity and Access management team is engaged and troubleshooting and we will provide updates once more information becomes available.
Nov 8, 14:34 EST

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.