HUIT Service Status Dashboard

FAS-Depts Network File Share Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 2025 - 18:00 EDT
Scheduled - HUIT will be upgrading and re-platforming underlying storage infrastructure.

Users will not be able to access files and data on network drives on FAS-Depts until the maintenance is completed.
Mar 28, 2025 18:00-22:00 EDT
Active Directory Operational
Active Directory [On-Prem] ? Operational
Azure Active Directory ? Operational
Adobe Operational
Adobe Creative Cloud ? Operational
Adobe Document Cloud ? Operational
Alumni Affairs Applications ? Operational
Canvas ? Operational
Campus Services Applications Operational
Collaboration & Sharing Services Under Maintenance
CA Shared Drives ? Under Maintenance
DropBox Operational
FAS Shared Drives ? Under Maintenance
Google Apps Calendar Operational
Google Apps Drive Operational
Harvard Slack Grid ? Operational
Microsoft OneDrive Operational
Microsoft Teams Operational
Secure File Transfer ? Operational
Sharepoint Operational
Data Center Services ? Operational
Data Management Services ? Operational
Financial Data Warehouse Operational
HART ? Operational
HR Data Warehouse Operational
Informatica Platform Operational
QlikView Platform Operational
Duo Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Operational
Email Services Operational
Google Apps Gmail ? Operational
Office 365 Email & Calendar ? Operational
Proofpoint ? Operational
FAS Admin Applications Operational
Financial Applications Operational
BUY-TO-PAY Powered by JAGGAER ? Operational
Concur ? Operational
CPATH ? Operational
HUBS ? Operational
Oracle eBusiness Suite ? Operational
Harvard Web Publishing Platforms ? Operational
CampusPress ? Operational
OpenScholar ? Operational
HarvardSites Drupal ? Operational
HarvardKey Operational
HarvardKey Authentication Operational
HarvardKey Light Self-Service Operational
HarvardKey Self-Service Operational
HR Applications Operational
Aurora HR Operational
Harvard Careers Operational
Harvard Training Portal Operational
PeopleSoft Operational
Library Technology Systems Operational
Alma ? Operational
DASH ? Operational
EzProxy Operational
HOLLIS (Primo) ? Operational
ILLiad ? Operational
Leganto Operational
LibAnswers ? Operational
LibGuides ? Operational
my.harvard - Enterprise Student Systems (ESS) ? Operational
Network Services ? Operational
VPN ? Operational
Wired Networking ? Operational
Wireless Networking ? Operational
Research Administration & Compliance Systems Operational
Agreements-DUA ? Operational
Data Safety Operational
ESTR-IRB ? Operational
GMAS ? Operational
OAIR ? Operational
PI Dashboard Operational
Research Administration Portal Operational
Service Management Operational
ServiceNow Operational
Sponsored Research Applications ? Operational
Teaching & Learning Platforms Operational
Harvard Wiki ? Operational
Learning Experience Platform (LXP) ? Operational
Panopto ? Operational
Poll Everywhere ? Operational
Qualtrics ? Operational
Telecommunication Systems ? Operational
Utilities Operational
Electricity ? Operational
Water ? Operational
Other Utilitiies ? Operational
Zoom Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

North Precinct Regional Core Software Update (4/1) Apr 1, 2025 22:00 - Apr 2, 2025 07:00 EDT

Starting Tuesday, April 1, 2025 from 10:00 PM until 07:00 AM, HUIT engineers will be updating the software of the current regional core equipment in the North Precinct (NP) region as part of our routine maintenance schedule.

We anticipate a few small network service interruptions of 1-5 minutes at all downstream locations. In the unlikely event of an issue, the network team will be on standby to support return to normal service.
Posted on Mar 17, 2025 - 15:31 EDT

IAM ORCID Postgres Database Upgraded to PostgreSQL 16.4 (4/3) Apr 3, 2025 07:00-10:00 EDT

The IAM ORCID Postgres Database will be backed up and upgraded to version 16.4 starting April 3rd starting at 7:00AM and ending at 10:00AM.

The ORCID API Service and Harvard ORCID Connect will be unavailable for the duration of the upgrade.
Posted on Mar 27, 2025 - 12:00 EDT

NW Regional Core Software Update (4/3) Apr 3, 2025 22:00 - Apr 4, 2025 07:00 EDT

From Thursday, April 3, 2025 from 10:00PM until Friday, April 4th at 07:00AM, HUIT engineers will be updating the software of the current regional core equipment in the NW region as part of our routine maintenance schedule.

On-premise wireless network services will be impacted by this software update to the current regional core equipment in the Northwest Region (NW), resulting in wireless network service interruptions between 1-5 minutes at all downstream locations while work is underway.
Posted on Mar 14, 2025 - 15:49 EDT

YARD Regional Core Software Update (4/8) Apr 8, 2025 22:00 - Apr 9, 2025 07:00 EDT

From Tuesday, April 8, 2025 from 10:00PM until Wednesday, April 9th at 07:00AM, HUIT engineers will be updating the software of the current YARD Regional Core equipment as part of our routine maintenance schedule.

On-premise wireless network services will be impacted by this software update to the current regional core equipment in the YARD Region, resulting in wireless network service interruptions between 1-5 minutes at all downstream locations while work is underway.
Posted on Mar 14, 2025 - 15:54 EDT

RIVER Regional Core Software Update (4/10) Apr 10, 2025 22:00 - Apr 11, 2025 07:00 EDT

From Thursday, April 10, 2025 from 10:00PM until Friday, April 12th at 07:00AM, HUIT engineers will be updating the software of the current RIVER Regional Core equipment as part of our routine maintenance schedule.

On-premise wireless network services will be impacted by this software update to the current regional core equipment in the RIVER Region, resulting in wireless network service interruptions between 1-5 minutes at all downstream locations while work is underway.
Posted on Mar 14, 2025 - 15:55 EDT
Mar 28, 2025

Unresolved incident: FAS-Depts Network File Share Maintenance.

Mar 27, 2025
Kiteworks Maintenance (3/27)
Completed - The scheduled maintenance has been completed.
Mar 27, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 18:00 EDT
Scheduled - On Thursday, March 27, 2025 the Kiteworks Secure File Transfer service will be unavailable from 6:00PM until 8:00PM. The purpose of this maintenance window is to install security updates for the Kiteworks Secure File Transfer service. This is expected to take the full two-hour window and there will be no changes to the end user interface or experience.

A reminder that Microsoft Outlook Encryption is available for use for M365 email users to send encrypted emails and files up to 150MBs in size. This service supports Level 4 data and below. To get started with Microsoft Outlook Encryption, review our Send an Encrypted Email in Outlook knowledge article.
Mar 27, 11:58 EDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Electrical Power Outage Notice for Smith Center South Tower - Mount Auburn Street Side (3/21)
Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 EDT
Scheduled - From Friday, March 21, 2025, at 10:00PM to Saturday, March 22, 2025, at 6:00AM, there will be no normal electrical power to Smith Center South Tower - Mount Auburn Street Side.

The purpose of this scheduled electrical outage is for a contractor to test emergency lighting systems at Smith Center South Tower - Mount Auburn Street Side.
Mar 20, 12:55 EDT
Mar 21, 2025
Harvard Crimson Print Maintenance (3/21)
Completed - The scheduled maintenance has been completed.
Mar 21, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 EDT
Scheduled - Please be advised that a maintenance upgrade for Harvard's Crimson Print service is scheduled for Friday, March 21, 2025, starting at 7:00 PM EST.

During this time, Crimson Print will be unavailable from 7:00 PM to 10:00 PM EST. The goal of this maintenance is to update our print management system to PaperCut MF version 24.1.5.

Please note that this upgrade will not affect the Crimson Print user interface or experience.
Mar 3, 17:03 EST
Electrical Power Outage Notice for Soldiers Field Garage (3/21)
Completed - The scheduled maintenance has been completed.
Mar 21, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 10:00 EDT
Scheduled - From Friday, March 21, 2025, at 10:00AM to Friday, March 21, 2025, at 12:00PM, noon, there will be no normal or emergency electrical power to Soldiers Field Garage.

The purpose of this scheduled electrical outage is to collect electrical equipment nameplate information for a power study at Soldiers Field Garage.
Mar 20, 12:58 EDT
Mar 20, 2025
Crimson Print Login Issues: Investigation in progress
Resolved - This incident has been resolved.
Mar 20, 17:25 EDT
Monitoring - Crimson Print access has been restored. You can now print to on-campus machines using Crimson Print (also known as "PaperCut"). We will continue to monitor for service stability prior to resolving this post.
Mar 20, 15:51 EDT
Investigating - HUIT is investigating reports of issues impacting Crimson Print logins. We will provide updates as more information becomes available.
Mar 20, 15:23 EDT
Mar 19, 2025
Electrical Power Outage Notice for Lehman Hall, Straus Hall, Wadsworth House and Wigglesworth Hall A (J-K)
Completed - The scheduled maintenance has been completed.
Mar 19, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 07:00 EDT
Scheduled - From Wednesday, March 19, 2025, at 7:00AM to Wednesday, March 19, 2025, at 6:00PM, there will be no normal electric power available to Lehman Hall, Straus Hall, Wadsworth House and Wigglesworth Hall A (J-K).

The purpose of this scheduled electrical outage is to install a new electrical service to Wadsworth House.
Mar 18, 10:48 EDT
Mar 18, 2025
Electrical Power Outage Notice for Gund Hall (3/18)
Completed - The scheduled maintenance has been completed.
Mar 18, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 04:00 EDT
Scheduled - From Tuesday, March 18, 2025, at 4:00AM to Tuesday, March 18, 2025, at 6:00AM, there will be no normal electric power available to the Gund Hall.

The purpose of this scheduled electrical outage is for an electrical contractor to test emergency lighting systems at Gund Hall.
Mar 14, 10:18 EDT
Mar 17, 2025

No incidents reported.

Mar 16, 2025
Harvard Phone Portal Degradation
Resolved - Access to Harvard Phone portal has been restored.
Mar 16, 17:01 EDT
Identified - The Harvard Phone portal (provisioning and voicemail changes) is currently unavailable, the Harvard Phone service is operational, inbound and outbound calls are not impacted. We are working to restore access and will provide updates as they become available.
Mar 16, 13:59 EDT
Mar 15, 2025
my.harvard Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Mar 15, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:00 EDT
Scheduled - Beginning at 11PM ET on Friday March 14th, HUIT will perform normal monthly maintenance on my.harvard systems.

my.harvard maintenance typically concludes within 2-4 hours, however, in rare cases extended time is needed to complete the work.
Mar 14, 11:04 EDT
Allston Regional Core Software Update (4/15)
Completed - The scheduled maintenance has been completed.
Mar 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 EDT
Scheduled - From Thursday, April 10, 2025 from 10:00PM until Friday, April 12th at 07:00AM, HUIT engineers will be updating the software of the current Allston Regional Core equipment as part of our routine maintenance schedule.

On-premise wireless network services will be impacted by this software update to the current regional core equipment in the Allston Region, resulting in wireless network service interruptions between 1-5 minutes at all downstream locations while work is underway.
Mar 14, 15:57 EDT
Electrical Power Outage Notice for Smith Center North Tower - Massachusetts Avenue Side (3/14)
Completed - The scheduled maintenance has been completed.
Mar 15, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 EDT
Scheduled - From Friday, March 14, 2025, at 10:00PM to Saturday, March 15, 2025, at 6:00AM, there will be no normal electrical power to Smith Center North Tower - Massachusetts Avenue Side.

The purpose of this scheduled electrical outage is for a contractor to test emergency lighting systems at Smith Center North Tower - Massachusetts Avenue Side.
Mar 13, 15:15 EDT
Mar 14, 2025
SOX3 and SOX4 Maintenance
Completed - The scheduled maintenance has been completed.
Mar 14, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 18:00 EDT
Scheduled - HUIT will be upgrading and re-platforming underlying storage infrastructure. Users will not be able to access files and data on network drives on SOX3 and SOX4 until the maintenance is completed.
Mar 10, 14:47 EDT
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