HUIT Service Status Dashboard

ChatGPT is having issues processing chats
Update - Nearly all ChatGPT components are now working properly for all users. The vendor is still seeing elevated error rates with voice mode and are working to completely fix this component.
Jun 10, 2025 - 19:08 EDT
Update - The vendor is still working towards a full recovery of ChatGPT, and users may still experience issues when using the tool. API access has been fully restored.
Jun 10, 2025 - 16:14 EDT
Monitoring - Our vendor has applied a mitigation to resolve the issues impacting ChatGPT and API functionality. Full recovery across all listed services may take another few hours.

We will continue to monitor and provide updates until full restoration of these services.
Jun 10, 2025 - 13:34 EDT
Investigating - ChatGPT is currently having intermittent issues in processing chats, the issue is currently being investigated by the vendor. We apologize for the disruption and thank you for your patience.
Jun 10, 2025 - 08:49 EDT
Active Directory Operational
Active Directory [On-Prem] ? Operational
Azure Active Directory ? Operational
Adobe Operational
Adobe Creative Cloud ? Operational
Adobe Document Cloud ? Operational
Alumni Affairs Applications ? Operational
Canvas ? Operational
Campus Services Applications Operational
Collaboration & Sharing Services Operational
CA Shared Drives ? Operational
DropBox Operational
FAS Shared Drives ? Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Harvard Slack Grid ? Operational
Microsoft OneDrive Operational
Microsoft Teams Operational
Secure File Transfer ? Operational
Sharepoint Operational
Crimson Print ? Operational
Data Center Services ? Operational
Data Management Services ? Operational
Financial Data Warehouse Operational
HART ? Operational
HR Data Warehouse Operational
Informatica Platform Operational
QlikView Platform Operational
Duo Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Operational
Email Services Operational
Google Apps Gmail ? Operational
Office 365 Email & Calendar ? Operational
Proofpoint ? Operational
FAS Admin Applications Operational
Financial Applications Operational
BUY-TO-PAY Powered by JAGGAER ? Operational
Concur ? Operational
CPATH ? Operational
HUBS ? Operational
Oracle eBusiness Suite ? Operational
Harvard Web Publishing Platforms ? Operational
CampusPress ? Operational
OpenScholar ? Operational
HarvardSites Drupal ? Operational
HarvardKey Operational
HarvardKey Authentication Operational
HarvardKey Guest Self-Service ? Operational
HarvardKey Self-Service Operational
HR Applications Operational
Aurora HR Operational
Harvard Careers Operational
Harvard Training Portal Operational
PeopleSoft Operational
Careers@Harvard ? Operational
Library Technology Systems Operational
Alma ? Operational
DASH ? Operational
EzProxy Operational
HOLLIS (Primo) ? Operational
ILLiad ? Operational
Leganto Operational
LibAnswers ? Operational
LibGuides ? Operational
my.harvard - Enterprise Student Systems (ESS) ? Operational
Network Services ? Operational
VPN ? Operational
Wired Networking ? Operational
Wireless Networking ? Operational
Research Administration & Compliance Systems Operational
Agreements-DUA ? Operational
Data Safety Operational
ESTR-IRB ? Operational
GMAS ? Operational
OAIR ? Operational
PI Dashboard Operational
Research Administration Portal Operational
Service Management Operational
ServiceNow Operational
Sponsored Research Applications ? Operational
Teaching & Learning Platforms Operational
Harvard Wiki ? Operational
Learning Experience Platform (LXP) ? Operational
Panopto ? Operational
Poll Everywhere ? Operational
Qualtrics ? Operational
Telecommunication Systems ? Operational
Utilities Operational
Electricity ? Operational
Water ? Operational
Other Utilitiies ? Operational
Zoom Operational
Other Services ? Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

NW Regional Core Software Update (6/11) Jun 11, 2025 22:00 - Jun 12, 2025 04:00 EDT

On Wednesday, June 11th, 2025, between 10:00PM and 4:00AM there will be a scheduled switch reload in the Northwest (NW) Regional Core (nwgw1p/s)

This maintenance is necessary due to a known software bug causing memory usage to rise at a critical rate, which could eventually trigger an unexpected system reboot. Performing a scheduled restart will proactively restore memory usage to normal levels and prevent unplanned service disruption.

During the maintenance window, HUIT engineers will reboot the NW regional core devices (nwgw1p/s) to address this issue. As a result, we expect a network service interruption of approximately 25-30 minutes at all downstream locations. Those locations are as follows:

113 Walker Street
160 Concord Ave HCO Space
1705 Mass Ave,Dudley House
20 Garden St
20 Sumner Rd
29 Garden St
3 Sacramento St,Dudley House
34 Concord Ave, 36 Concord Ave, 38 Concord Ave, & 40 Concord Ave
40 Kirkland St, 42 Kirkland St
60 Oxford St
7 Sumner Rd
Botanic Gardens
Broadway Garage
Pforzheimer House, Wolbach Hall
Cabot House,103 Walker St, 107 Walker St, Barnard Hall, Bertram Hall, Briggs Hall, Eliot Hall, & Whitman Hall
CEA 38 Oxford St
Child Hall
Conant Hall
Cruft Laboratory
Currier House, Bingham Hall, Daniels Hall, Entry Building, Gilbert Hall, & Tuchman Hall
Engineering Science Laboratory (ESL)
Everett St Northwest Corner Garage
Gund Hall
Gutman Library
Hemenway Gymnasium
Hilles Library
Jefferson Laboratory
Kittredge Hall - HU Press
Larsen Hall
Lippmann House
LISE
Littauer Center
Lowell Lecture Hall
Lyman Laboratory
Maxwell-Dworkin
McKay Laboratory,Gordon
Memorial Church Appleton Chapel
Memorial Hall
Observatory Buildings A, B, C, D
Paine Music Building
Palfrey House
Perkin Laboratory
Perkins Hall
Pforzheimer House, Comstock Hall, Faculty Row, Holmes Hall, Jordan North, Jordan South, & Moors Hall
Pierce Hall
Quadrangle Athletic Facility
Richards Hall
Science Center
Sparks House
Terry Terrace
WCC

In the unlikely event of an issue, the network team will be on standby to ensure services are promptly restored.
Posted on Jun 05, 2025 - 09:32 EDT

IAM Production Oracle DB Patching Jun 14, 2025 06:00-14:00 EDT

IAM will be applying April-2025 Security patches for Oracle and upgrading APEX and ORDS on IAM ID Registry DB. XML Imports, Exports and Informatica data syncs will be placed on hold for the upgrade duration.

Database will be backed up, and the Oracle patching will be applied "in-place". There is no impact to authentication with HarvardKey
Posted on May 16, 2025 - 15:40 EDT

Harvard Careers in the Process of Sunsetting - Planned Freeze Period Jun 16, 2025 01:00 - Jun 30, 2025 01:00 EDT

Harvard Careers will not be taking new candidate applications beginning Monday, June 16 through Monday, June 30.

Harvard administrators, recruiters, and hiring managers will be able to access Harvard Careers (BrassRing) for current recruiting efforts - but internal and external candidates will not be able to apply to any jobs or view status of current applications.

The link to the new applicant tracking system and career site for Careers@Harvard will be available on June 30, 2025.
Posted on Jun 03, 2025 - 11:11 EDT
Jun 10, 2025
iThenticate service unavailable
Resolved - The iThenticate service issue has been resolved and is now operational.
Jun 10, 07:53 EDT
Update - We are continuing to investigate this issue.
Jun 9, 18:28 EDT
Investigating - iThenticate functionality is currently unavailable. We are aware of the issue and are working with the vendor to resolve this.
We apologize for the disruption and thank you for your patience.
Jun 9, 18:28 EDT
Jun 9, 2025
Jun 8, 2025
my.harvard PeopleTools Upgrade
Completed - The scheduled maintenance has been completed.
Jun 8, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 21:30 EDT
Scheduled - Beginning at 9:30PM ET on Friday June 6, HUIT will perform a PeopleTools upgrade on my.harvard systems.

The upgrade is expected to be completed on or before Monday, June 9 at 7:00 AM ET.
Jun 4, 16:39 EDT
Jun 7, 2025
Dropbox File System Update
Completed - The scheduled maintenance has been completed.
Jun 7, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 20:00 EDT
Scheduled - There is a planned maintenance event for Harvard's Dropbox service on Friday, June 6, 2025, at 8:00PM EST. Dropbox will be updating the structure of team folders so that they're more organized and easier to use.

The update is expected to take up to 24 hours to complete. During this update period, Dropbox users may experience degraded performance and are encouraged not to actively use the service if possible.
Jun 6, 14:53 EDT
Jun 6, 2025
Jun 5, 2025

No incidents reported.

Jun 4, 2025
HarvardSites Drupal Admin Login Issue
Resolved - Vendor has declared that the infrastructure was rebooted and stack capacity was increased. As of 5:45 PM EST admin logins are functioning.
Jun 4, 18:41 EDT
Update - Some HarvardSites Drupal sites administrators are unable to login. Our vendor is working to resolve impacted services by rebooting hosting infrastructure. We will continue to monitor and provide updates.

For assistance, please contact the HUIT Service Desk at 617-495-7777 or email ithelp@harvard.edu
Jun 4, 17:03 EDT
Investigating - Admin logins to some HarvardSites Drupal sites are not working at this time. We are investigating the underlying cause and will provide more information as it becomes available.

For assistance, please contact the HUIT Service Desk at 617-495-7777 or email ithelp@harvard.edu
Jun 4, 16:26 EDT
Electrical Power Outage Notice for Richards Hall (6/4)
Completed - The scheduled maintenance has been completed.
Jun 4, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 13:00 EDT
Scheduled - From Wednesday, June 4, 2025, at 1:00PM to Wednesday, June 4, 2025, at 3:00PM, there will be no normal electric power available to Richards Hall.

The purpose of this scheduled electrical outage is for an electrical engineer to inspect and gather data of the main electrical switchboard to perform an electrical arc flash and coordination study for Richards Hall.
Jun 3, 11:12 EDT
Electrical Power Outage Notice for Child Hall (6/4)
Completed - The scheduled maintenance has been completed.
Jun 4, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 11:00 EDT
Scheduled - From Wednesday, June 4, 2025, at 11:00AM to Wednesday, June 4, 2025, at 1:00PM, there will be no normal electric power available to Child Hall.

The purpose of this scheduled electrical outage is for an electrical engineer to inspect and gather data of the main electrical switchboard to perform an electrical arc flash and coordination study for Child Hall.
Jun 3, 11:13 EDT
Issues with WebEx (VOIP) calling
Resolved - As of 10:15 Cisco has implemented a fix for the issue widely impacting VOIP phone service across campus including WebEx softphones and desk phones. All impacted services are now restored.

HUIT will continue to monitor our VOIP / Webex Phone services to ensure stability. If you experience any unexpected service issues, please contact your local service desk or the HUIT Service Desk (617-495-7777 or ithelp@harvard.edu).
Jun 4, 11:04 EDT
Identified - Our vendor, Cisco, has identified the issue widely impacting VOIP phone service across campus including WebEx softphones and desk phones. We are beginning to see restoration of services.

We are actively working with our vendor to restore all remaining services. Emergency lines are working across Harvard. If you need technical support please open a ticket via the IT service portal (https://harvard.service-now.com/ithelp) or use live agent chat.
Jun 4, 10:14 EDT
Update - Our vendor, Cisco, is experiencing broad service issues with VOIP (WebEx) impacting phone calls. We have opened a priority ticket to restore services.

Emergency lines are working across Harvard. If you need technical support please open a ticket via the web (https://harvard.service-now.com/ithelp) or use live agent chat.
Jun 4, 09:16 EDT
Investigating - We are experiencing issues with VOIP (WebEx) services that are impacting VOIP calls. Customers are also unable to log into the self-service phone portal. Emergency lines are working across Harvard. Our vendor has indicated that there is a broader WebEx issue occurring and we have opened a priority ticket to restore services.
Jun 4, 08:52 EDT
Jun 3, 2025
Electrical Power Outage Notice for Perkins Hall and Conant Hall (6/3)
Completed - The scheduled maintenance has been completed.
Jun 3, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 11:00 EDT
Scheduled - From Tuesday, June 3, 2025, at 11:00AM to Tuesday, June 3, 2025, at 3:00PM, there will be no normal electric power available to Perkins Hall and Conant Hall.

The purpose of this scheduled electrical outage is for an electrical engineer to inspect and gather data of the main electrical switchboard to perform an electrical arc flash and coordination study for Perkins Hall and Conant Hall.
Jun 2, 13:03 EDT
IT Help Portal: Chat Feature is Down
Resolved - This incident has been resolved.
Jun 3, 10:12 EDT
Identified - Our vendor has informed us that they are working on a recovery path that involves bringing the AI Watson system up in a controlled manner. Remediation is being rolled out across the platform and may take some time to restore our systems.

We will provide an update once our chat functionality has returned to normal operations. Please continue to seek support by calling the HUIT Service Desk at 617-495-7777 or sending an email to ithelp@harvard.edu
Jun 2, 16:17 EDT
Update - Our vendor is continuing to investigate the underlying cause of this outage. The Chat function of the IT Service Portal - https://harvard.service-now.com/ithelp - remains unavailable.

To receive support from HUIT teams please call the service desk at 617-495-7777 or send an email to ithelp@harvard.edu. We will continue to monitor the situation and provide updates from our vendor.
Jun 2, 13:58 EDT
Investigating - The AI Watson chat feature of the IT Help portal - https://harvard.service-now.com/ithelp - is currently unavailable. To receive support from HUIT teams please call the service desk at 617-495-7777 or send an email to ithelp@harvard.edu

Our vendor is investigating the cause of this outage and we will provide updates as more information becomes available.
Jun 2, 11:22 EDT
Jun 2, 2025
Panopto Course Video Access Issue
Resolved - We have resolved the issue impacting Panopto course video access. Panopto configuration is correctly set so harvard.hosted.panopto.com allows users to directly login with their HarvardKey credentials.

Some users may need to log out and lock in again to restore this access.
Jun 2, 12:47 EDT
Investigating - Some users may not be able to access their videos via Harvard.hosted.panopto.com. Access is available via Canvas

If you cannot access videos,

1. Please access Panopto by going to a Canvas course and clicking on the Panopto tool in the left navigation menu, then clicking Open in Panopto:
2. If you still have trouble accessing, or other questions, please email academictechnology@harvard.edu

We are actively working to restore direct access to the Panopto platform.
Jun 2, 11:48 EDT
Planned Maintenance to Update Panopto Database
Completed - The scheduled maintenance has been completed.
Jun 2, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 19:45 EDT
Scheduled - Access to Panopto course videos will be unavailable to some users from 8:00 pm on Sunday, June 1 until Monday, June 2 at 11 AM EST.

Please refrain from accessing course videos during this maintenance time. User access to videos will be interrupted at 7:45 pm and will gradually return on a rolling basis as we update the database.

Please send any questions to academictechnology@harvard.edu.
May 30, 15:02 EDT
HarvardSites Drupal Deployment
Completed - The scheduled maintenance has been completed.
Jun 2, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 01:00 EDT
Scheduled - On Monday, June 2nd, between 1:00AM and 8:00AM EST, HUIT will perform normal maintenance on HarvardSites Drupal to deploy the latest code update. Sites will be viewable by end users during the deployment.

Authenticated users (site builders, content admins, etc.) should not make changes to their sites during this deployment period.
May 27, 11:41 EDT
Jun 1, 2025
May 31, 2025

No incidents reported.

May 30, 2025
Electrical Power Outage Notice for the Littauer Center (FAS) and Music/Paine Building (5/30)
Completed - The scheduled maintenance has been completed.
May 30, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 07:00 EDT
Scheduled - From Friday, May 30, 2025, at 7:00AM to Friday, May 30, 2025, at 9:00PM, there will be no normal electric power available to Littauer Center (FAS) and Music/Paine Building.

The purpose of this scheduled electrical outage is to install a new electrical service to Littauer Center (FAS) and Music/Paine Building.
May 28, 14:56 EDT
HarvardSites Drupal Deployment
Completed - The scheduled maintenance has been completed.
May 30, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 01:00 EDT
Scheduled - On Friday, May 30th, between 1:00AM and 8:00AM EST, HUIT will perform normal maintenance on HarvardSites Drupal to deploy the latest code update. Sites will be viewable by end users during the deployment.

Authenticated users (site builders, content admins, etc.) should not make changes to their sites during this deployment period.
May 27, 11:41 EDT
Panopto Video Login Access
Completed - The scheduled maintenance has been completed.
May 30, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 22:00 EDT
Scheduled - On Thursday, May 29th, from 10:00PM to Friday, May 30th at 6:00AM, the vendor, Panopto, will be making configuration changes to the authentication system that allows users to log in to Panopto to view and manage video content.

Currently, all access to Panopto is controlled by using the Canvas authentication system. This planned maintenance is step one in an upgrade that user will allow users to access Panopto directly using Harvard Key. During this maintenance window, users will be unable to access course videos in residential Canvas, except for those in DCE and HLS. This maintenance will not affect automated uploads of video to Panopto.

Please send any questions to academictechnology@harvard.edu
May 28, 14:58 EDT
May 29, 2025
HarvardSites Drupal Deployment
Completed - The scheduled maintenance has been completed.
May 29, 12:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 11:33 EDT
Scheduled - On Thursday, May 29th, between 5:00PM and 10:00PM EST, HUIT will perform normal maintenance on HarvardSites Drupal to deploy the latest code update. Sites will be viewable by end users during the deployment.

Authenticated users (site builders, content admins, etc.) should not make changes to their sites during this deployment period.
May 27, 11:41 EDT
HarvardSites Drupal Deployment
Completed - The scheduled maintenance has been completed.
May 29, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 01:00 EDT
Scheduled - On Thursday, May 29th, between 1:00AM and 8:00AM EST, HUIT will perform normal maintenance on HarvardSites Drupal to deploy the latest code update. Sites will be viewable by end users during the deployment.

Authenticated users (site builders, content admins, etc.) should not make changes to their sites during this deployment period.
May 27, 11:41 EDT
May 28, 2025
HarvardSites Drupal Deployment
Completed - The scheduled maintenance has been completed.
May 28, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 17:00 EDT
Scheduled - On Wednesday May 28th, between 5:00PM and 10:00PM EST, HUIT will perform normal maintenance on HarvardSites Drupal to deploy the latest code update. Sites will be viewable by end users during the deployment.

Authenticated users (site builders, content admins, etc.) should not make changes to their sites during this deployment period.
May 27, 11:41 EDT
May 27, 2025

No incidents reported.

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