HUIT Service Status Dashboard

All Systems Operational

Active Directory Operational
Active Directory [On-Prem] ? Operational
Azure Active Directory ? Operational
Adobe Operational
Adobe Creative Cloud ? Operational
Adobe Document Cloud ? Operational
Alumni Affairs Applications ? Operational
Canvas ? Operational
Campus Services Applications Operational
Collaboration & Sharing Services Operational
CA Shared Drives ? Operational
DropBox Operational
FAS Shared Drives ? Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Harvard Slack Grid ? Operational
Microsoft OneDrive Operational
Microsoft Teams Operational
Secure File Transfer ? Operational
Sharepoint Operational
Crimson Print ? Operational
Data Center Services ? Operational
Data Management Services ? Operational
Financial Data Warehouse Operational
HART ? Operational
HR Data Warehouse Operational
Informatica Platform Operational
QlikView Platform Operational
Duo Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Operational
Email Services Operational
Google Apps Gmail ? Operational
Office 365 Email & Calendar ? Operational
Proofpoint ? Operational
FAS Admin Applications Operational
Financial Applications Operational
BUY-TO-PAY Powered by JAGGAER ? Operational
Concur ? Operational
CPATH ? Operational
HUBS ? Operational
Oracle eBusiness Suite ? Operational
Harvard Web Publishing Platforms ? Operational
CampusPress ? Operational
OpenScholar ? Operational
HarvardSites Drupal ? Operational
HarvardKey Operational
HarvardKey Authentication Operational
Harvard Guest Authentication and Self-Service ? Operational
HarvardKey Self-Service Operational
HR Applications Operational
Aurora HR Operational
Harvard Careers Operational
Harvard Training Portal Operational
PeopleSoft Operational
Careers@Harvard ? Operational
Library Technology Systems Operational
Alma ? Operational
DASH ? Operational
EzProxy Operational
HOLLIS (Primo) ? Operational
ILLiad ? Operational
Leganto Operational
LibAnswers ? Operational
LibGuides ? Operational
my.harvard - Enterprise Student Systems (ESS) ? Operational
Network Services ? Operational
VPN ? Operational
Wired Networking ? Operational
Wireless Networking ? Operational
Research Administration & Compliance Systems Operational
Agreements-DUA ? Operational
Data Safety Operational
ESTR-IRB ? Operational
GMAS ? Operational
OAIR ? Operational
PI Dashboard Operational
Research Administration Portal Operational
Service Management Operational
ServiceNow Operational
Sponsored Research Applications ? Operational
Teaching & Learning Platforms Operational
Harvard Wiki ? Operational
Learning Experience Platform (LXP) ? Operational
Panopto ? Operational
Poll Everywhere ? Operational
Qualtrics ? Operational
Telecommunication Systems ? Operational
Utilities Operational
Electricity ? Operational
Water ? Operational
Other Utilitiies ? Operational
Zoom Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Oracle e-Business Suite Annual Balance Forward Program Jul 26, 2025 08:00-12:00 EDT

On Saturday, July 26th, from 8 am to 12 pm, HUIT will be executing the annual Oracle balance forward program.

Affected modules will be Accounts Payable, Accounts Payable Adjustment Form for Assets, Accounts Receivable, iReceivables & Collections, Cash Management (CMRA), Chart Security Maintenance Application (CSMA), Fixed Assets, General Ledger, GL Posted Cost Redistribution Tool (GL-PCR), Web ADI, Web Reimbursement History Inquiry, and iPro Requisition History Inquiry.

Posted on Jul 08, 2025 - 11:27 EDT
Jul 18, 2025

No incidents reported today.

Jul 17, 2025
Completed - The scheduled maintenance has been completed.
Jul 17, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 19:00 EDT
Scheduled - To enhance security, HUIT will be updating the Crimson Print Mobility Print app and Crimson Print will be unavailable on Thursday, July 17th, 7:00 – 10:00PM while the maintenance is underway.

If you print to a Crimson Print printer from a personal or mobile device, you’ll need to reinstall the Mobility Print printers once the maintenance is complete.

Instructions for how to reinstall printers will be available here on July 18th: KB0016382

Jun 27, 13:08 EDT
Resolved - The majority of HUIT services have been successfully restored as of 11:46AM. Isolated clean-up efforts are underway.

If you continue to have any issues, please contact the HUIT Service Desk at 617-495-7777 or email ithelp@harvard.edu.

Jul 17, 12:37 EDT
Update - The majority of HUIT services have been successfully restored as of 11:46AM. Isolated clean up efforts are underway.

If you continue to have any issues, please contact the HUIT Service Desk at 617-495-7777 or email ithelp@harvard.edu.

Jul 17, 12:20 EDT
Monitoring - We continue to monitor the major network disruption on campus—primarily in Cambridge—caused by a maintenance hole fire. Eversource and the Cambridge Fire Department are on site addressing safety concerns. Estimated time of restoration is expected this evening. HUIT will continue to monitor progress and provide updates.

Currently known affected buildings include:
47 & 37 & 69 Banks Street
Bryan Hall (85 Dunster)
5 Cowperthwaite Street
53 & 52-54 & 69 Dunster Street
3 & 9 Grant Street
Hillel (52 Mt Auburn)
Leverett House (28 DeWolfe)
Malkin Athletic Center (39 Holyoke)
1000 Massachusetts Avenue
Mather House (10 Cowperthwaite)
74, 78 & 90 Mount Auburn Street
New Quincy House
17 South Street
Smith Hall (95 Dunster)
Harvard Kennedy School: Belfer, Littauer, Ofer Building, Taubman, Rubenstein
Weld Boathouse
20 Western Avenue (Temporary Trailer Switch)
11 Peabody Terrace

Jul 17, 10:52 EDT
Update - We are continuing to investigate this issue.
Jul 17, 08:41 EDT
Investigating - We are responding to a major network disruption on campus—primarily in Cambridge—caused by a maintenance hole fire. Eversource and the Cambridge Fire Department are on site addressing safety concerns.

The incident has affected three fiber distribution fanouts (FDFs), contributing to a broad outage across multiple locations. Our fiber technicians are on site and ready to begin restoration once cleared by Eversource and the fire department.

Currently known affected buildings include:

47 & 37 & 69 Banks Street
Bryan Hall
5 Cowperthwaite Street
53 & 52-54 & 69 Dunster Street
3 & 9 Grant Street
Hillel
Leverett House
Malkin Athletic Center
1000 Massachusetts Avenue
Mather House
74, 78 & 90 Mount Auburn Street
New Quincy House
Ofer Building
17 South Street
Smith Hall
Harvard Kennedy School: Belfer, Littauer, Taubman, Rubenstein
Weld Boathouse
20 Western Avenue (Temporary Trailer Switch)
69 Dunster
11 Peabody Terrace

We are working to confirm the full scope of the impact and will share updates as available. Note: No fiber has been damaged—only power to network elements is affected.

Jul 17, 08:35 EDT
Completed - The scheduled maintenance has been completed.
Jul 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:00 EDT
Scheduled - From Thursday, July 17, 2025, at 5:00AM to Thursday, July 17, 2025, at 7:00AM, there will be no normal electric power available to Eliot House and Weld Boathouse.

The purpose of this scheduled electrical outage is to remove circuit breakers from the main switchboard at the Eliot House.

Jul 16, 11:28 EDT
Jul 16, 2025
Completed - The scheduled maintenance has been completed.
Jul 16, 05:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 EDT
Scheduled - From Wednesday, July 16, 2025, at 5:00AM to Wednesday, July 16, 2025, at 5:15AM, there will be no normal electric power available to Rosovsky Hall/Harvard Hillel.

The purpose of this scheduled electrical outage is to connect 15KV cables to the construction transformer for the Eliot House Project.

Jul 15, 14:26 EDT
Jul 15, 2025

No incidents reported.

Jul 14, 2025
Resolved - The issue impacting searching for incidents in ServiceNow should now be resolved.
Jul 14, 16:48 EDT
Investigating - The HUIT ITSM team is aware of an issue affecting Global Search in ServiceNow, where technicians are unable to retrieve incident tickets and related records as expected. We have reported this problem to the vendor and are actively working toward a resolution. We will provide updates as soon as more information becomes available.
Jul 14, 13:19 EDT
Completed - The scheduled maintenance has been completed.
Jul 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 01:00 EDT
Scheduled - The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code between 1:00AM EST and 8:00AM EST on Monday. July 14th.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.

Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.

Jul 8, 14:52 EDT
Jul 13, 2025
Completed - The scheduled maintenance has been completed.
Jul 13, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 19:00 EDT
Scheduled - On Sunday, July 13th, 2025, from 7:00 PM to 9:00 PM EST, HUIT will be upgrading ServiceNow to the Yokohama version. While we expect minimal interruption during the upgrade, ServiceNow may be briefly unavailable.
Jul 1, 09:05 EDT
Completed - The scheduled maintenance has been completed.
Jul 13, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 20:00 EDT
Scheduled - Starting Friday, July 11th at 8 pm to Sunday, July 13th at 6 pm, the Buy2Pay system will be unavailable for maintenance. This includes invoices, requisitions, purchase orders, and adding or reviewing vendors.
Jul 9, 23:24 EDT
Jul 12, 2025
Completed - The scheduled maintenance has been completed.
Jul 12, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 EDT
Scheduled - Please be advised that the Harvard Training Portal will be down starting at 9:00 p.m. Friday, July 11th, 2025, in order to support the portal upgrade until Saturday, July 12th, 2025, at 12:00 pm.

Users and APIs will not be able to access the system during this period. We apologize for the inconvenience and hope to make this outage as short as possible.

Jul 9, 23:31 EDT
Jul 11, 2025
Resolved - HUIT Network will continue to monitor the issue at Verizon. As mentioned, the team has implemented a workaround to restore VPN connectivity for FIOS customers to Harvard.

If you continue to experience connectivity issues to Harvard, please contact your local service desk or the HUIT Service Desk (617-495-7777 or ithelp@harvard.edu).

Jul 11, 14:33 EDT
Update - HUIT Network team implemented a workaround to restore VPN connectivity for FIOS customers to Harvard. Verizon is still investigating the issue on their side.
Jul 11, 13:29 EDT
Investigating - HUIT Network is aware of an ongoing issue related to Verizon FIOS customers unable to establish connections to VPN. This is a Verizon-side issue. We are engaging with our partners and Verizon to address this issue.
Jul 11, 11:20 EDT
Completed - The scheduled maintenance has been completed.
Jul 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 01:00 EDT
Scheduled - The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code between 1:00AM EST and 8:00AM EST on Friday, July 11th.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.

Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.

Jul 8, 14:51 EDT
Jul 10, 2025
Completed - The scheduled maintenance has been completed.
Jul 10, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 01:00 EDT
Scheduled - The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code between 1:00AM EST and 8:00AM EST on Thursday, July 10th.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.

Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.

Jul 8, 14:49 EDT
Jul 9, 2025
Completed - The scheduled maintenance has been completed.
Jul 9, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 17:00 EDT
Scheduled - The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code between 5:00PM EST and 10:00PM EST on Wednesday, July 9th.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.

Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.

Jul 8, 14:47 EDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025
Completed - The scheduled maintenance has been completed.
Jul 5, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 23:00 EDT
Scheduled - Beginning at 11:00PM ET on Friday July 4th, HUIT will perform normal monthly maintenance on my.harvard systems. my.harvard maintenance typically concludes within 2-4 hours, however, in rare cases extended time is needed to complete the work.
Jul 3, 12:35 EDT
Jul 4, 2025