HUIT Service Status Dashboard

All Systems Operational
Active Directory Operational
Active Directory [On-Prem] ? Operational
Azure Active Directory ? Operational
Adobe Operational
Adobe Creative Cloud ? Operational
Adobe Document Cloud ? Operational
Alumni Affairs Applications ? Operational
Canvas ? Operational
Campus Services Applications Operational
Collaboration & Sharing Services Operational
CA Shared Drives ? Operational
DropBox Operational
FAS Shared Drives ? Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Harvard Slack Grid ? Operational
Microsoft OneDrive Operational
Microsoft Teams Operational
Secure File Transfer ? Operational
Sharepoint Operational
Data Center Services ? Operational
Data Management Services ? Operational
Financial Data Warehouse Operational
HART ? Operational
HR Data Warehouse Operational
Informatica Platform Operational
QlikView Platform Operational
Duo Operational
Duo Security Core Authentication Service Operational
Duo Security Push Delivery Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Operational
Email Services Operational
Google Apps Gmail ? Operational
Office 365 Email & Calendar ? Operational
Proofpoint ? Operational
FAS Admin Applications Operational
Financial Applications Operational
BUY-TO-PAY Powered by JAGGAER ? Operational
Concur ? Operational
CPATH ? Operational
HUBS ? Operational
Oracle eBusiness Suite ? Operational
Harvard Web Publishing Platforms ? Operational
CampusPress ? Operational
OpenScholar ? Operational
HarvardSites Drupal ? Operational
HarvardKey Operational
HarvardKey Authentication Operational
HarvardKey Light Self-Service Operational
HarvardKey Self-Service Operational
HR Applications Operational
Aurora HR Operational
Harvard Careers Operational
Harvard Training Portal Operational
PeopleSoft Operational
Library Technology Systems Operational
Alma ? Operational
DASH ? Operational
EzProxy Operational
HOLLIS (Primo) ? Operational
ILLiad ? Operational
Leganto Operational
LibAnswers ? Operational
LibGuides ? Operational
my.harvard - Enterprise Student Systems (ESS) ? Operational
Network Services ? Operational
VPN ? Operational
Wired Networking ? Operational
Wireless Networking ? Operational
Research Administration & Compliance Systems Operational
Agreements-DUA ? Operational
Data Safety Operational
ESTR-IRB ? Operational
GMAS ? Operational
OAIR ? Operational
PI Dashboard Operational
Research Administration Portal Operational
Service Management Operational
ServiceNow Operational
Sponsored Research Applications ? Operational
Teaching & Learning Platforms Operational
Harvard Wiki ? Operational
Learning Experience Platform (LXP) ? Operational
Panopto ? Operational
Poll Everywhere ? Operational
Qualtrics ? Operational
Telecommunication Systems ? Operational
Utilities Operational
Electricity ? Operational
Water ? Operational
Other Utilitiies ? Operational
Zoom Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
There is a planned maintenance event for Harvard’s Kiteworks Secure File Transfer Service on Monday, November 25, 2024, at 6:00pm EST. The Kiteworks Secure File Transfer service will be unavailable from 6:00pm – 8:00pm.

The purpose of this maintenance window is to upgrade the Kiteworks service to a new operating system version. This is expected to take the full two-hour window and there will be no changes to the end user interface or experience.

A reminder that Microsoft Outlook Encryption is available for use for M365 email users to send encrypted emails and files up to 150MBs in size. This service supports Level 4 data and below. To get started with Microsoft Outlook Encryption, review our Send an Encrypted Email in Outlook knowledge article.

Posted on Nov 18, 2024 - 13:43 EST
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
Resolved - Our vendor has resolved the issue impacting the Panopto VMS platform.
Nov 20, 16:47 EST
Monitoring - The latest update from our vendor indicates that the Panopto service is available for all users again. We are going to continue to monitor until they confirm full service restoration and stability.
Nov 20, 11:11 EST
Investigating - The Panopto VMS platform is offline. We have engaged our vendor for further information.
Nov 20, 10:50 EST
Nov 19, 2024

No incidents reported.

Nov 18, 2024
Completed - The scheduled maintenance has been completed.
Nov 18, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 08:00 EST
Scheduled - From Friday, November 15, 2024, at 8:00AM to Monday, November 18, 2024, at 10:00AM there will be no normal electric power available to Converse Chemistry Laboratory.

The purpose of this scheduled electrical outage is for a contractor to install new electrical equipment into the main electrical switchboard at Converse Chemistry Laboratory.

Nov 14, 13:51 EST
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Completed - The scheduled maintenance has been completed.
Nov 15, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 13:15 EST
Scheduled - From Thursday, November 14, 2024, at 8:00AM to Friday, November 15, 2024, at 10:00AM here will be no normal electric power available to Naito Laboratory.

The purpose of this scheduled electrical outage is for a contractor to install new electrical equipment into the main electrical switchboard at Naito Laboratory.

Nov 14, 13:01 EST
Nov 14, 2024
Completed - The scheduled maintenance has been completed.
Nov 14, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 18:00 EST
Scheduled - There is a planned maintenance event for Harvard’s Kiteworks Secure File Transfer Service on Thursday, November 14, 2024, at 6:00pm EST. The Kiteworks Secure File Transfer service will be unavailable from 6:00pm – 8:00pm. The purpose of this maintenance window is to upgrade the Kiteworks service to a new operating system version. This is expected to take the full two-hour window and there will be no changes to the end user interface or experience.

A reminder that Microsoft Outlook Encryption is available for use for M365 email users to send encrypted emails and files up to 150MBs in size. This service supports Level 4 data and below. To get started with Microsoft Outlook Encryption, review our Send an Encrypted Email in Outlook knowledge article.

Nov 7, 15:05 EST
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
Completed - The scheduled maintenance has been completed.
Nov 9, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 EST
Scheduled - Please be advised that the Harvard Training Portal will be down starting at 9:00PM Friday, November 8th, 2024, in order to support the portal upgrade until Saturday, November 9th, 2024, at 12:00 PM. We apologize for the disruption. We hope to make this outage as short as possible. Users and APIs will not be able to access the system during this period.
Nov 6, 13:04 EST
Nov 8, 2024
Resolved - HarvardKey logins have been restored.

If you continue to receive an error message, it can be resolved by logging out of HarvardKey and logging back in.

To log out of HarvardKey, visit key.harvard.edu, navigate to MENU and select LOGOUT.

Please call the HUIT Service Desk at 617-495-7777 or visit https://harvard.service-now.com/ithelp for additional support.

Nov 8, 15:11 EST
Update - We are continuing to monitor for any further issues.
Nov 8, 14:58 EST
Monitoring - The HarvardKey login issue has been resolved. If you continue to receive an error message, it can be resolved by logging out of HarvardKey and logging back in.

To log out of HarvardKey, visit key.harvard.edu, navigate to MENU and select LOGOUT.

Please call the HUIT Service Desk at 617-495-7777 or visit https://harvard.service-now.com/ithelp for additional support.

Nov 8, 14:50 EST
Investigating - The HUIT IAM team is investigating reports of user’s inability to log into HarvardKey. The HUIT Identity and Access management team is engaged and troubleshooting and we will provide updates once more information becomes available.
Nov 8, 14:34 EST
Nov 7, 2024

No incidents reported.