HUIT Service Status Dashboard

All Systems Operational

Active Directory Operational

Active Directory [On-Prem] Operational

Azure Active Directory Operational

Adobe Operational

Adobe Creative Cloud Operational

Adobe Document Cloud Operational

Alumni Affairs Applications Operational

Canvas Operational

Campus Services Applications Operational

Collaboration & Sharing Services Operational

CA Shared Drives Operational

DropBox Operational

FAS Shared Drives Operational

Google Apps Calendar Operational

Google Apps Drive Operational

Harvard Slack Grid Operational

Microsoft OneDrive Operational

Microsoft Teams Operational

Secure File Transfer Operational

Sharepoint Operational

Crimson Print Operational

Data Center Services Operational

Data Management Services Operational

Financial Data Warehouse Operational

HART Operational

HR Data Warehouse Operational

Informatica Platform Operational

QlikView Platform Operational

Duo Operational

Duo Security Core Authentication Service Operational

Duo Security Push Delivery Operational

Duo Security Phone Call Delivery Operational

Duo Security SMS Message Delivery Operational

Email Services Operational

Google Apps Gmail Operational

Office 365 Email & Calendar Operational

Proofpoint Operational

FAS Admin Applications Operational

Financial Applications Operational

BUY-TO-PAY Powered by JAGGAER Operational

Concur Operational

CPATH Operational

HUBS Operational

Oracle eBusiness Suite Operational

Harvard Web Publishing Platforms Operational

CampusPress Operational

OpenScholar Operational

HarvardSites Drupal Operational

HarvardKey Operational

HarvardKey Authentication Operational

Harvard Guest Authentication and Self-Service Operational

HarvardKey Self-Service Operational

HR Applications Operational

Aurora HR Operational

Harvard Careers Operational

Harvard Training Portal Operational

PeopleSoft Operational

Careers@Harvard Operational

Library Technology Systems Operational

Alma Operational

DASH Operational

EzProxy Operational

HOLLIS (Primo) Operational

ILLiad Operational

Leganto Operational

LibAnswers Operational

LibGuides Operational

my.harvard - Enterprise Student Systems (ESS) Operational

Network Services Operational

VPN Operational

Wired Networking Operational

Wireless Networking Operational

Research Administration & Compliance Systems Operational

Agreements-DUA Operational

Data Safety Operational

ESTR-IRB Operational

GMAS Operational

OAIR Operational

PI Dashboard Operational

Research Administration Portal Operational

Service Management Operational

ServiceNow Operational

Sponsored Research Applications Operational

Teaching & Learning Platforms Operational

Harvard Wiki Operational

Learning Experience Platform (LXP) Operational

Panopto Operational

Poll Everywhere Operational

Qualtrics Operational

Telecommunication Systems Operational

Utilities Operational

Electricity Operational

Water Operational

Other Utilitiies Operational

Zoom Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Oracle e-Business Suite Annual Balance Forward Program Jul `26`, `2025` `08:00`-`12:00` EDT

On Saturday, July 26th, from 8 am to 12 pm, HUIT will be executing the annual Oracle balance forward program.

Affected modules will be Accounts Payable, Accounts Payable Adjustment Form for Assets, Accounts Receivable, iReceivables & Collections, Cash Management (CMRA), Chart Security Maintenance Application (CSMA), Fixed Assets, General Ledger, GL Posted Cost Redistribution Tool (GL-PCR), Web ADI, Web Reimbursement History Inquiry, and iPro Requisition History Inquiry.
Posted on Jul 08, 2025 - 11:27 EDT

Past Incidents

Jul 18, 2025

No incidents reported today.

Jul 17, 2025

Crimson Print service update

Completed - The scheduled maintenance has been completed.
Jul 17, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 19:00 EDT

Scheduled - To enhance security, HUIT will be updating the Crimson Print Mobility Print app and Crimson Print will be unavailable on Thursday, July 17th, 7:00 – 10:00PM while the maintenance is underway.

If you print to a Crimson Print printer from a personal or mobile device, you’ll need to reinstall the Mobility Print printers once the maintenance is complete.

Instructions for how to reinstall printers will be available here on July 18th: KB0016382
Jun 27, 13:08 EDT

Widespread HUIT network outage due to maintenance hole fire

Resolved - The majority of HUIT services have been successfully restored as of 11:46AM. Isolated clean-up efforts are underway.

If you continue to have any issues, please contact the HUIT Service Desk at 617-495-7777 or email ithelp@harvard.edu.
Jul 17, 12:37 EDT

Update - The majority of HUIT services have been successfully restored as of 11:46AM. Isolated clean up efforts are underway.

If you continue to have any issues, please contact the HUIT Service Desk at 617-495-7777 or email ithelp@harvard.edu.
Jul 17, 12:20 EDT

Monitoring - We continue to monitor the major network disruption on campus—primarily in Cambridge—caused by a maintenance hole fire. Eversource and the Cambridge Fire Department are on site addressing safety concerns. Estimated time of restoration is expected this evening. HUIT will continue to monitor progress and provide updates.

Currently known affected buildings include:
47 & 37 & 69 Banks Street
Bryan Hall (85 Dunster)
5 Cowperthwaite Street
53 & 52-54 & 69 Dunster Street
3 & 9 Grant Street
Hillel (52 Mt Auburn)
Leverett House (28 DeWolfe)
Malkin Athletic Center (39 Holyoke)
1000 Massachusetts Avenue
Mather House (10 Cowperthwaite)
74, 78 & 90 Mount Auburn Street
New Quincy House
17 South Street
Smith Hall (95 Dunster)
Harvard Kennedy School: Belfer, Littauer, Ofer Building, Taubman, Rubenstein
Weld Boathouse
20 Western Avenue (Temporary Trailer Switch)
11 Peabody Terrace
Jul 17, 10:52 EDT

Update - We are continuing to investigate this issue.
Jul 17, 08:41 EDT

Investigating - We are responding to a major network disruption on campus—primarily in Cambridge—caused by a maintenance hole fire. Eversource and the Cambridge Fire Department are on site addressing safety concerns.

The incident has affected three fiber distribution fanouts (FDFs), contributing to a broad outage across multiple locations. Our fiber technicians are on site and ready to begin restoration once cleared by Eversource and the fire department.

Currently known affected buildings include:

47 & 37 & 69 Banks Street
Bryan Hall
5 Cowperthwaite Street
53 & 52-54 & 69 Dunster Street
3 & 9 Grant Street
Hillel
Leverett House
Malkin Athletic Center
1000 Massachusetts Avenue
Mather House
74, 78 & 90 Mount Auburn Street
New Quincy House
Ofer Building
17 South Street
Smith Hall
Harvard Kennedy School: Belfer, Littauer, Taubman, Rubenstein
Weld Boathouse
20 Western Avenue (Temporary Trailer Switch)
69 Dunster
11 Peabody Terrace

We are working to confirm the full scope of the impact and will share updates as available. Note: No fiber has been damaged—only power to network elements is affected.
Jul 17, 08:35 EDT

Electrical Power Outage Notice for the Eliot House and Weld Boathouse (7/17)

Completed - The scheduled maintenance has been completed.
Jul 17, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 05:00 EDT

Scheduled - From Thursday, July 17, 2025, at 5:00AM to Thursday, July 17, 2025, at 7:00AM, there will be no normal electric power available to Eliot House and Weld Boathouse.

The purpose of this scheduled electrical outage is to remove circuit breakers from the main switchboard at the Eliot House.
Jul 16, 11:28 EDT

Jul 16, 2025

Electrical Power Outage Notice for Rosovsky Hall/Harvard Hillel (7/16)

Completed - The scheduled maintenance has been completed.
Jul 16, 05:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 EDT

Scheduled - From Wednesday, July 16, 2025, at 5:00AM to Wednesday, July 16, 2025, at 5:15AM, there will be no normal electric power available to Rosovsky Hall/Harvard Hillel.

The purpose of this scheduled electrical outage is to connect 15KV cables to the construction transformer for the Eliot House Project.
Jul 15, 14:26 EDT

Jul 15, 2025

No incidents reported.

Jul 14, 2025

ServiceNow Global Search Not Working Properly

Resolved - The issue impacting searching for incidents in ServiceNow should now be resolved.
Jul 14, 16:48 EDT

Investigating - The HUIT ITSM team is aware of an issue affecting Global Search in ServiceNow, where technicians are unable to retrieve incident tickets and related records as expected. We have reported this problem to the vendor and are actively working toward a resolution. We will provide updates as soon as more information becomes available.
Jul 14, 13:19 EDT

HarvardSites Drupal deployment

Completed - The scheduled maintenance has been completed.
Jul 14, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 01:00 EDT

Scheduled - The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code between 1:00AM EST and 8:00AM EST on Monday. July 14th.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.

Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.
Jul 8, 14:52 EDT

Jul 13, 2025

HUIT ServiceNow Upgrade (7/13)

Completed - The scheduled maintenance has been completed.
Jul 13, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 19:00 EDT

Scheduled - On Sunday, July 13th, 2025, from 7:00 PM to 9:00 PM EST, HUIT will be upgrading ServiceNow to the Yokohama version. While we expect minimal interruption during the upgrade, ServiceNow may be briefly unavailable.
Jul 1, 09:05 EDT

Buy-To-Pay - Jaggaer Quarterly Maintenance

Completed - The scheduled maintenance has been completed.
Jul 13, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 20:00 EDT

Scheduled - Starting Friday, July 11th at 8 pm to Sunday, July 13th at 6 pm, the Buy2Pay system will be unavailable for maintenance. This includes invoices, requisitions, purchase orders, and adding or reviewing vendors.
Jul 9, 23:24 EDT

Jul 12, 2025

Harvard Training Portal Upgrade (7/11)

Completed - The scheduled maintenance has been completed.
Jul 12, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 EDT

Scheduled - Please be advised that the Harvard Training Portal will be down starting at 9:00 p.m. Friday, July 11th, 2025, in order to support the portal upgrade until Saturday, July 12th, 2025, at 12:00 pm.

Users and APIs will not be able to access the system during this period. We apologize for the inconvenience and hope to make this outage as short as possible.
Jul 9, 23:31 EDT

Jul 11, 2025

Verizon FIOS customers unable to establish connections to VPN

Resolved - HUIT Network will continue to monitor the issue at Verizon. As mentioned, the team has implemented a workaround to restore VPN connectivity for FIOS customers to Harvard.

If you continue to experience connectivity issues to Harvard, please contact your local service desk or the HUIT Service Desk (617-495-7777 or ithelp@harvard.edu).
Jul 11, 14:33 EDT

Update - HUIT Network team implemented a workaround to restore VPN connectivity for FIOS customers to Harvard. Verizon is still investigating the issue on their side.
Jul 11, 13:29 EDT

Investigating - HUIT Network is aware of an ongoing issue related to Verizon FIOS customers unable to establish connections to VPN. This is a Verizon-side issue. We are engaging with our partners and Verizon to address this issue.
Jul 11, 11:20 EDT

HarvardSites Drupal deployment

Completed - The scheduled maintenance has been completed.
Jul 11, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 01:00 EDT

Scheduled - The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code between 1:00AM EST and 8:00AM EST on Friday, July 11th.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.

Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.
Jul 8, 14:51 EDT

Jul 10, 2025

HarvardSites Drupal deployment

Completed - The scheduled maintenance has been completed.
Jul 10, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 01:00 EDT

Scheduled - The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code between 1:00AM EST and 8:00AM EST on Thursday, July 10th.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.

Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.
Jul 8, 14:49 EDT

Jul 9, 2025

HarvardSites Drupal deployment

Completed - The scheduled maintenance has been completed.
Jul 9, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 17:00 EDT

Scheduled - The Harvard Web Publishing team will be deploying the latest HarvardSites Drupal code between 5:00PM EST and 10:00PM EST on Wednesday, July 9th.

Sites will be viewable by end users during the deployment. Authenticated users (site builders, content admins, etc.) should not make changes to their sites during the deployment.

Please visit https://drupal.harvardsites.harvard.edu/platform-updates to see updates on the release.
Jul 8, 14:47 EDT

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

my.harvard Monthly Maintenance

Completed - The scheduled maintenance has been completed.
Jul 5, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 23:00 EDT

Scheduled - Beginning at 11:00PM ET on Friday July 4th, HUIT will perform normal monthly maintenance on my.harvard systems. my.harvard maintenance typically concludes within 2-4 hours, however, in rare cases extended time is needed to complete the work.
Jul 3, 12:35 EDT

Jul 4, 2025

All Systems Operational

Scheduled Maintenance

Oracle e-Business Suite Annual Balance Forward Program Jul 26, 2025 08:00-12:00 EDT

Past Incidents

Oracle e-Business Suite Annual Balance Forward Program Jul `26`, `2025` `08:00`-`12:00` EDT